We are hiring a Salesforce Administrator for our office in Medellin, Colomb

at  Roca Alliances SA

Roca Alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We provide tailored hiring solutions, ensuring the perfect match for each role. Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. Committed to excellence, we build long-lasting partnerships that drive business success. At Roca Alliances, we help businesses thrive by delivering the right professionals to meet their needs.
This time, we are partnering with a global leader in IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT teams, powered by AI. The company has experienced strong double-digit growth over the years and serves a diverse range of industries in over 20 countries, managing more than 15 million endpoints globally.
We believe in being clear about who we are and what we expect. Our success comes from being CONFIDENT, DETERMINED, and RESPONSIBLE. The people who thrive here are those who go the extra mile for our customers and for their own career growth and financial future.

POSITION OVERVIEW:

We are seeking a detail-oriented and motivated Salesforce Administrator to join our team. The ideal candidate will have a strong understanding of Salesforce functionality and best practices, as well as the ability to optimize the Salesforce platform to meet the needs of our organization. The Salesforce Administrator will be responsible for maintaining and enhancing the Salesforce environment, supporting end-users, and ensuring data integrity.

QUALIFICATIONS:

• Education: Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Experience: 5+ years of experience as a Salesforce Administrator or in a similar role.
• Salesforce Knowledge: Strong understanding of Salesforce administration, configuration, and customization.
• Certifications: Salesforce Administrator Certification (ADM 201) is preferred.
• Analytical Skills: Excellent analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.
• Communication Skills: Strong verbal and written communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Team Player: Ability to work collaboratively in a team environment and manage multiple priorities effectively.

• User Management: Manage user accounts, roles, profiles, and permissions to ensure appropriate access to Salesforce data.
• Data Management: Import, export, and maintain data integrity within Salesforce. Conduct regular audits to ensure data accuracy and completeness.
• Customization: Customize Salesforce applications by creating fields, objects, workflows, process builders, and validation rules to meet business requirements.
• Reporting and Analytics: Develop and maintain reports, dashboards, and data visualizations to provide insights and support decision-making.
• Training and Support: Provide training and support to end-users, assisting with questions and issues related to Salesforce functionality.
• System Maintenance: Monitor system performance and troubleshoot issues, working closely with IT teams and Salesforce support as needed.
• Documentation: Create and maintain documentation related to system configurations, processes, and user guides.
• Continuous Improvement: Stay updated on Salesforce releases, new features, and best practices, recommending enhancements to improve user experience and efficiency.