We are hiring a Salesforce, Production Support Manager for our office in Me
at Roca Alliances SA
Medellín, Antioquia, Colombia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 04 May, 2025 | Not Specified | 05 Feb, 2025 | 5 year(s) or above | Uncertainty,Communication Skills,Information Systems,Continuous Improvement,Conga,Leadership Skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Roca Alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We provide tailored hiring solutions, ensuring the perfect match for each role. Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. Committed to excellence, we build long-lasting partnerships that drive business success. At Roca Alliances, we help businesses thrive by delivering the right professionals to meet their needs.
This time, we are partnering with a global leader in IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT teams, powered by AI. The company has experienced strong double-digit growth over the years and serves a diverse range of industries in over 20 countries, managing more than 15 million endpoints globally.
Responsibilities include intake, management, triage, solution development, and communication (including executive communications) for all L2-related tickets arising from internal reporting and escalations. We are looking for an individual who is self-motivated, innovative, and able to quickly grasp complex concepts. Attention to detail and diligence are essential attributes for this role.
Responsibilities:
- Lead and manage a team of Salesforce support professionals, providing guidance, mentorship, and performance management.
- Troubleshoot and resolve complex Salesforce issues, ensuring minimal disruption to business operations.
- Collaborate with cross-functional teams to identify and implement continuous improvement initiatives.
- Drive the adoption of best practices in Salesforce support and utilization across the organization.
- Ensure timely and effective communication with stakeholders regarding issue status and resolution.
- Develop and maintain comprehensive documentation of support processes and procedures.
- Monitor and report on key performance indicators, ensuring the team meets and exceeds service level agreements.
REQUIREMENT SUMMARY
Min:5.0Max:10.0 year(s)
Information Technology/IT
IT Software - Other
Other
Graduate
Proficient
1
Medellín, Antioquia, Colombia
