We are looking for an IoT Support Specialist!

at  Telenor Group

Telenor Connexion is a leading, Scandinavian provider of IoT (Internet of Things) services with over 20 years of experience working with enterprises around the world. We are a global leader in connecting things and manage more than 20 million connections across the world for multinational customers such as Volvo, Scania, Hitachi, Verisure Securitas Direct and Husqvarna. We provide easy and reliable access to every market in the world and enable industry leading players to connect their products and services on a global scale across every vertical.
Telenor Connexion is a specialized IoT company within the Telenor Group and together we rank among the top 3 IoT operators in Europe and among the top 10 in the world. With headquarters and tech center located in the Nordics, we have sales representation in the UK, US, Germany, South Africa, South Korea, China, and Japan.
Telenor Connexion – IoT Support Specialist
Do you have a technical interest and would like to develop in a global company with knowledgeable and supporting colleagues? Then we might have a role for you!
Telenor Connexion offers you an exciting opportunity to join as an IoT Support Specialist in Karlskrona. The services we deliver are used as building blocks by our customers to build their IoT products, many of these products deliver a business-critical end-product where functionality and stability are important. That’s where you come in!
The role
As an IoT Support Specialist, you will work to monitor the stability of our platforms and services and have close contact with our customers.

Some of your key responsibilities will be:

• Technical customer support 24/7
• Monitoring of our core and international traffic
• Customer contact with technical troubleshooting
• Incident management
• Problem management
• Change management
• Reporting and follow-up of relevant KPIs

You will coordinate work throughout the company and have direct contact with manufacturers and suppliers. The role reports to the Head of Service Operation Center and is located in our office in Karlskrona.
As we serve customers all over the world 24/7, you will work daytime, evenings, nights and weekends on a rolling shift schedule. The shift schedule is a 7-week rotation, with 3 of those weeks being regular daytime hours Monday through Friday, and four weeks of three-shift work.
The Team
The Service Operations team is highly valued by both customers and colleagues. The team currently consists of 12 employees with varying roles, all of whom are fully dedicated to supporting our customers by ensuring a world-class support experience.
The team works very well together, and you will be part of an ambitious yet relaxed group of professionals, helping you grow in your role.

Requirements:

• Technical interest
• Experience in customer service
• Fluent in English and Swedish, both spoken and in writing

Meritorious:

• Work experience from a similar role in Telecom, IT and troubleshooting
• Experience of IoT, Internet of Things
• Experience with APIs and SQL

We will carry out a background check before employment.
Personal characteristics:
To succeed in this role, you need to be independent, proactive and take initiatives. You also need to be a reliable and responsible person who works well in a team. The job also requires that you are structured and able to prioritize, establish order and maintain focus in stressful situations.
Telenor Connexion offers you a chance to be a part of one of the most interesting areas within the tech industry where the work we do has a huge impact on almost all areas in society. We are a fast growing international company with great possibilities for your career ahead. Telenor Connexion is a flat and people-oriented organization with attractive job benefits where you have the opportunity to influence and build your role and make a real difference in building our brand.
We are a team consisting of a diverse group of talented innovators, including platform developers, service engineers, data scientists and marketers. What unites us all is a dedication to providing our customers solutions and services that have a positive effect on businesses and communities.

You will also have:

• Attractive and competitive bonus scheme
• Nice offices for collaborative work
• Training and development focused company
• Discount on Telenor products
• Attractive Share Plan
• Friendly work environment that recognizes each employee’s potential and values
• Talented and engaged colleagues all around the world

Application and contact:
If you feel that you are the right person for this role and can develop it to its full potential, apply through our recruitment system Workday.
If you have any questions about the role and its tasks, please feel free to contact Tommy Nilander, Head of Service Operations, tommy.nilander@telenorconnexion.com
Location: Karlskrona
Deadline: 2024-09-31
We process all applications as they come in and the position can be filled before the last application day – don’t hesitate to send us your application

• Technical customer support 24/7
• Monitoring of our core and international traffic
• Customer contact with technical troubleshooting
• Incident management
• Problem management
• Change management
• Reporting and follow-up of relevant KPI