Wealth Operations Analyst Intern / Co-Op

at  TD Bank

QUALIFICATIONS, SKILLS, EXPERIENCE

• Working toward a University degree in business, finance, computer science, or related discipline
• Minimum of 1-2 prior internship experiences
• Practical course work experience with data analysis tools (examples may include: PowerBI, PowerApps, Alteryx, Python)
• Openness to build and deliver presentations to medium-sized audiences
• Strong verbal a written communication skills
• Able to provide examples of strong judgement and ability to manage ambiguity through rationale decision-making
• Strong interpersonal skills
• The following are considered favourable assets, but not required:
• Extracurricular activities at local post-Secondary institution (e.g. Committees, Volunteer work, stretch projects)
• French verbal and written communication skills

WHO WE ARE

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

RESPONSIBILITY OF ROLE

Reporting to the Senior Manager, Operational Excellence (OpEx), this role will act as a Lead for the development and implementation of Colleague engagement and experience strategies, build insights reporting for Operations Leaders, manage relationships with various Colleagues in Operations, and contribute to ad-hoc projects as needed. The following accountabilities will be core to this role:

• Develop engagement activities to help push OpEx initiatives forward (e.g. engagement campaigns and contests), and lead these initiatives as ‘the face’ of the initiative
• Build regular communications to support the introduction, awareness, adoption, benefits readout and overall distribution
• Attend consultation meetings and document minutes to share back for reference and actioning
• Maintain project plans and develop progress reporting for leadership teams. Follow-up with stakeholders to provide status updates to leadership, as needed
• Contribute to analytical assignments related to Operations processes, performance, reward and recognition, and other ad-hoc analyses
• Contribute to a collaborative and productive work culture within the Operational Excellence team