Web Application Designer

at  American Institutes for Research

Overview:
Work for a first-class institution that is innovative, multi-dimensional, and dynamic by joining AIR as a Web Applications Designer.
We hire talented and forward-thinking professionals to build our cross-functional teams and support our clients in solving complex problems. Our people—problem-solvers, changemakers, and creative thinkers—are experts in their craft who rise to meet today’s challenges.
The Web Applications Designer will play an integral role in delivering on some of the most meaningful projects in communities across the United States and the world. You’ll collaborate with our teams of motivated and passionate visionaries, where your input will be valued and your contributions vital to our success.
We value the experiences of every member of our institution, from entry level to executive. As part of our collaborative, learning-oriented team, you’ll be encouraged to grow in your career, develop additional skills, and progress professionally.
AIR’s Corporate Business Systems team is seeking a Web Applications Designer to join their innovative team. This position will report to the Principal Business Systems Specialist. In this role, you will play a critical role in supporting our SharePoint Online and Airtable platforms, ensuring the intranet and related solutions are accessible, secure, and ready to meet the needs of our clients. You will collaborate with cross-functional teams to support our internal clients’ web initiatives and contribute to an exceptional user experience. If you are excited to be part of a dynamic team and want to roll up your sleeves, this role is for you.
Candidates hired for the position may work remotely within the United States (U.S.) or from one of our U.S. office locations. This does not include U.S. territories.

EDUCATION, KNOWLEDGE, AND EXPERIENCE:

• Bachelor’s degree in a related field with at least 5 years of relevant experience.
• Familiarity with virtualization technologies and cloud services (e.g., AWS, Azure) (preferred, not required).
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator) are a plus not required.

Skills:

• Proficiency in Microsoft 365 web technologies and administration (e.g., SharePoint Online, Microsoft Teams, PowerShell, Power Automate, Power Apps), light database management (e.g., SQL Server), and other web platforms (e.g., Airtable).
• Highly effective communicator with demonstrated ability to communicate with and understand the needs of both technical and non-technical internal and external clients.
• Ability to effectively collaborate in a virtual, cross-functional diverse team environment.
• Demonstrated ability to work well independently, and collaboratively as needed.
• Adept in a fast-paced environment to manage multiple concurrent deliveries.
• Demonstrated analytical, critical thinking, and problem-solving skills with a focus on details.

• Administer and support maintenance of SharePoint Online site collections and Microsoft Teams, including setup, configuration, updating, monitoring, and reporting.
• Administer and improve business processes within the environment across systems, databases, and related web technologies.
• Provide advanced technical support to end users, addressing web-related inquiries and issues using the ticketing system.
• Research, design, and implement innovative solutions to increase productivity, offering an improved experience for the targeted audience.
• Create and maintain documentation for web platform configurations, procedures, and troubleshooting guides.
• Collaborate with the IT Service Desk team to resolve escalated web platform concerns.
• Collaborate with cross-functional teams to lead and/or support web initiatives and projects, enhancing the overall user experience