Web Application Support Analyst

at  Resonate

ABOUT RESONATE

We provide software products and services that are already improving the operational delivery of rail services. Our vision is to create a truly connected rail network, using deep technology expertise and industry experience to deliver game-changing solutions to meet transport challenges across the UK and beyond. Delivering high levels of automation into complex operational environments, we have integrated our Control technology with our Traffic Management System, a genuine world first. Our services continue to grow, using cloud, data analytics, edge computing and IT/OT integration. We are excited by the possibilities offered by technology and driven by improving experiences for passengers globally.
To find out more about Resonate please visit our careers page: Resonate - Current Openings (workable.com)
You do not need a background in rail - experience in systems that provide essential business services will be an advantage.

REQUIREMENTS

• A strong communicator with experience in a customer-facing role or roles
• Excellent analytical, troubleshooting, and problem-solving skills
• Self-led learner with ability and drive to investigate, learn, and develop
• Comfortable building relationships, collaborating and communicating with multiple teams and stakeholders, of varying technical experience, both internally and externally
• Highly organised, resilient, and able to manage individual workload
• Innovative, creative, and passionate about what you do, with a thorough attention to detail
• Experience in supporting Linux/Windows: system and network configuration, software installation, troubleshooting, bash scripting, with the ability to analyse system logs
• Knowledge in networking: standard internet protocols and ports, network monitoring and analysis tools, configuration of network devices (switches, routers, firewalls)
• Experience in working with on-premise, cloud and hybrid infrastructure environments
• Experience in working with CRM or ITSM tools such as Zendesk or ServiceNow
• Excellent command of the English language both written and spoken
• Experience working in an ITIL aligned organisation, ITIL qualifications a plus
• Familiarity with DevOps and Agile methodologiesFamiliarity with the use of structured query language would be an advantage
• 
  This is a remote, home-based role - it may require occasional attendance at client premises for site- based activities. The ability to reach and attend one of our three offices (Derby, Milton Keynes, or London), for training, product familiarisation, and support activities as required would be an advantage.
  Support issues and activities rarely fit neatly into regular hours; therefore, our support team operates a “4 on, 4 off” shift system basis to provide 24/7, year-round coverage for our clients. You will work on a shift system with each working period consisting of four shifts of 12 hours, followed by a break of four shifts.
  We are looking for day shift workers to work 6am – 6pm.

Please refer the Job description for details