Weekend Team Manager

at  Davies

DESCRIPTION

Location: Company premises in Preston with the opportunity for hybrid working following probation
Hours: Part-Time, Saturday & Sunday

KNOWLEDGE AND ABILITIES:

Technical Ability:

• Understanding of insurance principles and claim processes
• Familiarity with various types of insurance product OR Experience of working in a Home Emergency claims operation
• Strong knowledge of insurance products, procedures, and regulations
• Proficiency in using claims processing software and Microsoft Office Suite

Leadership Skills and Customer Focus:

• Ability to motivate and inspire a team of claim handlers across remote and hybrid locations
• Previous experience in insurance claims processing, with at least 2 years supervisory role
• Excellent leadership and team-building skills
• Inspire your team to deliver results and exceptional customer outcomes
• Strong decision-making abilities, conflict resolution and problem-solving skills
• Dedication to providing excellent customer service and Cost management.
• Empathy and understanding when dealing with customers’ needs

Analytic Thinking:

• Data analysis and interpretation skills, using data from a variety of sources
• Ability to identify trends, patterns, and areas for improvement across your team and the wider business
• Analytical mindset with the ability to interpret data and make strategic decisions

Communication:

• Clear and concise verbal and written communication
• Ability to convey complex information in an understandable way to a range of audiences
• Effective communication skills, both verbal and written

Organisation:

• Ability to manage multiple priorities and deadlines
• Attention to detail in reviewing claims and documentation

Compliance:

• Commitment to upholding legal and ethical standards
• Ensuring team members understand and follow compliance requirements

Adapability:

• Flexibility to adjust to changes in processes or regulations
• Willingness to learn and implement new technologies, strategies, and ways of working

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities