Weekend Travel Sales Consultant - Chadstone

at  Luxury Escapes

Here at Luxury Escapes, our mission is to create the world’s most loved travel experiences.
We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.
Awarded as one of the ‘Best Places to Work’ by the AFR; employee experience is king here, with weekly events, monthly recognition programs and significant professional development opportunities we do what we can to make you look forward to waking up every day!
We are looking for a Weekend Travel Sales Consultants to join our customer sales team, working at our flagship retail store located at the incredible Chadstone shopping centre!

PLEASE NOTE, THE SHIFTS FOR THIS ROLE WILL BE THURSDAY - MONDAY OR THURSDAY - SUNDAY. PART TIME (4 DAYS PER WEEK) IS ALSO AVAILABLE.

Managing a high volume of customers, you will be tasked and targeted on selling our packages, helping each customer to create an incredible travel experience with Luxury Escapes!

IN THE ROLE YOU WILL:

• Manage all sales inquiries face to face, by phone, or electronically.
• Answer simultaneous customer enquiries promptly, competently and professionally.
• Offer excellent customer service by providing customers with general information relating to services, packages and pricing.
• Recommend workable solutions that meet the needs of the business and customer.
• Provide our members with full package upgrade options.
• Ensure daily prompt follow up and ownership of customer sales enquires.
• Display initiative in customer solutions and team engagement.
• Resolve customer complaints where applicable and within specified time frames or refer to the correct department to ensure commitments are followed through to resolution.