Welcome Center Staff - East Butler County Family YMCA

at  Great Miami Valley YMCA

Job Title: Membership and Service Associate
Schedule: Evening and weekends 12-16 hours a week
FLSA Status: Non-Exempt
Status: Part-Time
Pay: $12/hour
Department: Membership
Reports to: Membership Director

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.

QUALIFICATIONS:

1. Certifications required within 30 days of hire: CPR/AED, and First Aid.
2. Completes all “Cause Driven” required trainings within the first 30 days.
3. Excellent interpersonal and problem-solving skills.
4. Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
5. Previous customer service, sales or related experience.
6. Basic knowledge of computers.

1. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
2. Conduct “Cause Driven” interviews and/or tours responsive to the needs of prospective members; makes every effort to close membership sale.
3. Builds relationships with members; helps members connect with one another and the YMCA. 1 Knows and uses the names of members, 2. Stands and greets members first, 3. Check on their progress, 4. Introduce members to other members and staff, 5. Miss members when they haven’t been in.
4. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
5. Applies all YMCA policies dealing with member services.
6. Knows and follows the established financial and business procedures for the association and branch.
7. Assists and/or administers financial assistance, assuring that no one is turned away from YMCA membership or participation based solely on their ability to pay.
8. Supports the Branch’s Annual Support Campaign through their words and actions.
   YMCA COMPETENCIES (Leader):
   Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.
   Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
   Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
   Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.