Welcome Desk Attendant

at  Traders Point Christian Church Inc

CULTURE & SPIRITUAL LEADERSHIP

As a staff, we are held accountable to model our values of humble, hungry, and healthy which demonstrate our commitment to living out the value of a healthy culture. Success in all staff roles at TPCC will require us to humble ourselves before God and others, to work hard for God and advance His mission, and to maintain focus on our relational, physical, mental, and spiritual health. As a staff of TPCC, we are called to be active members of the church who contribute to the churchs mission and vision. Through our seven keystone habits, we will serve as spiritual leaders to our church body by modeling the values of Relational Evangelism, Biblical Authority, Intentional Discipleship, Outstanding Environments, Healthy Culture, Gifted Service, and Joyful Generosity.

JOB SUMMARY

The Welcome Desk Attendant serves as the host/hostess to all visitors at the Northwest Campus This person is often a guests first interaction (whether in person or on the phone) with Traders Point and as such we want to create a great an experience where every guest feels welcomed, valued, and seen.

REQUIRED SKILLS/ABILITIES

• Strong interpersonal communication skills
• A positive tone when answering the phone
• Attention to detail
• Active listening skills
• Ability to work independently
• Willingness to learn basic computer programs- Teams, and Outlook Email being of primary use.

PREFERRED SKILLS/ABILITIES

• Experience operating a multi-line phone system

EDUCATION & EXPERIENCE

• High School Diploma or Equivalent
• Previous receptionist experience preferred, but not required.

SUPERVISORY RESPONSIBILITIES

This position has no direct supervisory responsibilities but may be responsible for training of volunteers.

DUTIES/PRIMARY JOB PRODUCTS

• Greets all guests and vendors as they come in, engage relationally, and inform correctly.
• Responds to all inquiries with a servants heart, professionalism, and efficiency.
• Provides general information, assistance, and direction to guests as needed.
• Monitors the lobby and entrance area for cleanliness and safety.
• Performs light clerical duties as requested.
• Supports the Guest Experience Team as needed.
• Answers the phone and transfer calls to the appropriate staff member.
• Receives and distributes mail.
• Receives deliveries and notifies recipients.
• Provides general staff support as needed.
• Attends monthly All Staff meetings.
• Maintains familiarity and knowledge of the Traders Point website.
• Performs all other duties as assigned.