Welcome & Service Assistant

at  National Trust

We are looking for enthusiastic and dynamic team members to play their part in our Welcome team here at Cliveden.
As the face of our property, you will be providing a warm and friendly welcome, delivering exceptional service to our visitors, answering questions and sharing information about our site and the work the National Trust carries out.
All applicants must hold a full UK driving licence as you’ll be required to drive estate vehicles.
Salary: £11.64 per hour
Contract/duration: Fixed-term until 28 February 2025
Hours/working pattern: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. Weekend and Bank Holiday working is required for this role.
Interviews: 8 November 2024
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it’s like to work here:Reporting to the Welcome Manager and the Assistant Welcome Manager, you’ll be part of a team of 24 staff and 10 volunteers working at Cliveden.
This role is a chance to really engage with and inspire our visitors, as well as grow support for the National Trust through Membership Recruitment & fundraising. You’ll be on hand to answer queries and listen to what our visitors need so you can share the right information. You’ll help to deliver high standards of presentation at the property and ensure all our communications with our visitors are clear and consistent. You ‘ll help maintain site presentation standards through litter picks and ensure the visitor reception tidiness and cleanliness is maintained throughout the day.
What you’ll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
You can view the full role profile for this role in the document attached. You don’t need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we’re looking forWe’d love to hear from you if you are:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 28/02/25

Please refer the Job description for details