Welcome Services Representative (Term)

at  University of Toronto

Date Posted: 09/30/2024
Req ID: 39829
Faculty/Division: UofT Mississauga
Department: UTM: Dept of Recreation, Athl & Wellness
Campus: University of Toronto Mississauga (UTM)
Position Number: 00033067

ABOUT US:

U of T Mississauga—the second largest campus of Canada’s top-ranked university and the only research university in Ontario’s booming Peel Region—is one of the world’s great catalysts of human potential.
Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care. We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship. Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning and discovery. We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.
This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation. We’re thrilled to welcome those who want to learn more about us and to be part of what we do.

ESSENTIAL QUALIFICATIONS:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum three years of related experience providing front-line customer services, preferably in a University or College Athletic department.
• Experience with registration software (e.g. Fusion) and Point-of-Sale, Excel, Word Processing, internet and email.
• Knowledge of an athletic environment/facility and athletic programs required.
• Excellent communication and organizational skills.
• Ability to work in a fast paced, multi-tasked environment.
• Excellent interpersonal skills and a proven ability and desire to work in a direct customer service environment and to participate effectively within a team. Excellent interpersonal skills and a proven ability and desire to work in a direct customer service environment and to participate effectively with a team.

LIVED EXPERIENCE STATEMENT

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Acting as the first point of contact for general enquiries
• Providing detailed information on processes,policies, and procedures
• Fostering cooperative working relationships with a wide variety of internal and external contacts
• Troubleshooting and resolving routine issues
• Processing registrations
• Keeping well-informed on programs, services and facilities

TO BE SUCCESSFUL IN THIS ROLE YOU WILL BE:

• Approachable
• Courteous
• Organized
• Patient
• Possess a positive attitude
• Team player
  Closing Date: 10/08/2024, 11:59PM ET
  Employee Group: USW
  Appointment Type: Budget - Term
  Schedule: Regular evenings and/or weekends required, Mon - Fri 6:30am – 2:45pm