Welcoming Streets Coordinator

at  Durham Community Health Centre

POSITION OVERVIEW

The Welcoming Streets Coordinator will collaborate within an interdisciplinary team of health
professionals across the community network that influence the health environment targeted to clients, as
well as within the Agency’s team structure, in support of goals that align with and achieve the Agency’s
strategy, Mission, Vision and Values.
Additionally, the Welcoming Streets Coordinator will develop links to community resources to meet the
needs of clients, paying close attention in building partnerships with those who support the targeted
community with the goal of improving engagement and continuity of care across the region.

KEY QUALIFICATIONS

• Post secondary degree in Social Work, Psychology, Social Sciences, or equivalent is required. A
  diploma in Social Service Work (SSW) or related field of study with combined work experience will

be considered.

• Graduate certificate in Addictions and Mental Health is an asset.
• At least two (2) years of experience in working in a community setting, specifically with street

involved populations is required.

• Demonstrated ability to work with marginalized and culturally diverse populations, including

those with chemical dependency, mental illness, and HIV positive.

• Screening, intake, assessment, and crisis intervention skills.
• Thorough knowledge and experience of assigned client population, relevant program/services,

harm reduction, health education and peer support models.

• Strong knowledge of issues affecting marginalized communities and relevant vulnerable sector

clients.

• Experience working with diverse agencies and working successfully in partnership with these

agencies.

• Working knowledge of the local health and social service sector, government programs and

current legislation that may affect clients.

• Demonstrated ability to work under pressure, to anticipate potential problems/conflicts and take

appropriate actions and to meet deadlines.

• Excellent interpersonal, presentation, and communication skills.
• Demonstrated ability to work independently and as a team member within an evolving role in a

multi-disciplinary environment.

• Excellent advocacy and negotiation skills.
• Strong commitment to health promotion, community development and adult education.
• Excellent knowledge of MS computer applications and other office related software. Knowledge

of HIFIS is an asset

• Must be able to work in a variety of social and physical settings.
• Available to work some evening shifts.
• Valid driver’s license is required.

KEY RESPONSIBILITIES

• Answering/supporting/directing incoming referrals and inquiries regarding unsheltered and risk

of becoming unsheltered for individuals and families

• Work with Case Managers to assist with weekly client schedules to ensure program goals &

objectives are met.

• Community case management – Covering case load for Case Managers while staff are on

holidays/off sick, etc.

• Development of groups to meet community needs including gap analysis/community feedback

groups as well as training/mentoring new staff.

• Assists with system navigation, advocacy, and life-skill development programming.

Working from a determinants-of-health and client-centred perspective in order to assist in

building clients’ capacity to work toward goals.

• Maintains and manages the Homeless Individuals and Families Information System (HIFIS)

database according to contractual requirements. Including performing audits on Case Managers

case loads.

• Completion of statistical reports for funders.
• Sit on Community Advisory Committees with internal and external stakeholders.
• Advocates for clients to receive the appropriate social service and health care.
• Participates in case conferences for clients’ plans of care with external agencies and services

where appropriate.

• Establishes and maintains knowledge of community resources and builds strong relationships

with external agencies and partners.

• Document with DCHC’s EMR, information regarding outreach contacts.
• Complete Incident Reports as required.
• Follow policies and standards regarding confidentiality and documentation.
• Ensure all necessary reports are completed accurately and in a timely manner.
• Attend relevant team meetings and planning activities.
• Participate in quality improvement and evaluation activities.
• Work with the health and safety guidelines provided by the agency, which includes annual

mandatory training requirements.

OTHER DUTIES WITHIN SCOPE OF THIS POSITION INCLUDE:

• Assists, as assigned, in the orientation, training and mentoring of new staff on the team.
• Consults regularly with local agencies or community resources concerning resource development

and program planning which is pertinent to the population served.

• Adheres to and applies organization-wide policies and practices in support of organizational

health and performances.

• Adheres to and applies established compliance measures within legislative requirements and

equity principles (e.g., AODA, Human Rights Code, and Ontario Employment Standards).

• Champions and supports Employee Engagement efforts and initiatives.
• Ensures scope of duties/accountabilities adheres to established Health & Safety program, policies

and procedures.

• Other duties as assigned by the manager and the director.