Welcomist Internship - Boutique Milano

at  Herms Paris

Welcomist Internship - Boutique Milano
At a glance
Job Category
Retail - Store Sales
Years of Experience
Beginners accepted
Contract Type
Internship contract
Job Schedule
Full time
Locations

Store - Milano
Legal Employer
Hermès Italie SpA
Posting Date
02/04/2025, 03:46 AM
About the team
Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.

Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects.

The company brings together more than 20.000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 10 Stores present in the country.

Hermes Italie was born in 1987 with the first store in Milan, 21 via Sant’Andrea. Since then the branch was opened and the continuous growth lead to the current retail presence in the country: 10 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome.
Details of the job

MAIN RESPONSABILITIES

The Intern will be involved in the following activities:

• Welcome clients with a warm and hospitable greeting;
• Build strong relationships with clients in order to discover their needs and wishes;
• Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;
• Manage customer queues through a dedicated app on Hermès devices;
• Support the Sales Associates Team by helping schedule their appointments and customer visits;
• Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery.

The Welcomist Intern will deliver and ensure the best customer experience to our clients! He/She will rapidly gain an understanding of retail fashion luxury industry and how an important Store is daily organized.