Wellbeing and Resilience Deputy Manager

at  Wipro Limited

JOB DESCRIPTION

DO

KEY SKILLS AND COMPETENCIES

• 10 -15 years of service delivery experience
• Knowledge of ITIL Processes knowhow
• Should have good communication skills.
• Shows great commitment to the work
• Analytical and problem-solving capabilities
• Strong interpersonal skills, tenacity and flexibility.
• Graduate in any discipline
• PMP / GB / BB certification would be preferred
• Proficient in MS Word, Excel, Access, PowerPoint.
  Content Management
  If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
  Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com
  We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
  Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity

• Develop the SLA governance and the related Metrics / KPIs
• Document, agree, monitor, measure, report and review the level of IT services provided to the customer as per the Governance model agreed
• Provide and improve relationship and communication with the business and customers
• Ensure that specific and measurable targets are developed for all IT services
• Monitor and improve customer satisfaction with the quality of service delivered
• Monitor service performance against SLAs
• Ensure that IT and the customers have a clear and unambiguous expectation of the level of service to be delivered
• Ensure that proactive measures to improve the levels of service delivered are implemented wherever it is cost-justifiable to do so
• Determine, document and agree requirements for new services and produce SLRs
• Review and revise underpinning agreements and service scope, Produce service reports
• Conduct service reviews and instigate improvements within an overall SIP