WFM Capacity Planning & Business Analyst

at  ADP

ADP is hiring a WFM Capacity Planning & Business Analyst

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

IN THIS ROLE, YOU WILL…

As a WFM Capacity Planning & Business Analyst, you will develop and maintain an enterprise-wide long- and short-term planning model to support business operations.
To thrive in this role, you must be comfortable working in a metrics-driven environment. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 63,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we’ve earned accolades from some of the industry’s most respected thinkers for being one of the best places to work. To name a few, we have been recognized as a Greater Toronto’s Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company. Learn more about diversity, equity, and inclusion at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about careers in Client Service at ADP, visit:
https://jobs.adp.com/locations/canada/teams-roles/client-service/
What you’ll do: Responsibilities

TO SUCCEED IN THIS ROLE: Requirements

• Bachelor’s degree in business administration or equivalent education and work experience required.
• 5 to 7 years of experience in operational forecasting, financial modeling, business analytics, and/or workforce capacity planning.
• Ability to work under pressure with tight deadlines and work independently.
• Highly proficient in Excel and PowerPoint, with experience in other programming languages.
• Strong communication skills when interacting with various levels of management.
• Excellent organizational, problem-solving, detail-oriented, time management, and multi-tasking skills.
• Strong analytical and critical thinking skills, with the ability to understand data, draw insights, and determine actionable conclusions.
• Excellent written and verbal communication skills, including the ability to present data and information in a compelling way.
• Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites