Whistler Guest Experience Specialist (Seasonal Part time until October 2024)

at  Rocky Mountaineer

EXCITING PART-TIME OPPORTUNITY, FLEXIBLE HOURS THAT CAN COMPLEMENT OTHER WORK COMMITMENTS AND A GREAT ADDITION TO YOUR RESUME!

Shifts available on the following days between 3h and 6h:
Wednesday - from 3pm
Thursday - from 10am and/or 1:30pm
Saturday - from 9:45am
Sunday - from 6am

GUEST EXPERIENCE

• Welcome & Care for Guests: Be the go-to person for all things Whistler, where you can share your expertise and passion for our amazing mountain village.
• Smooth Transfers: Ensure seamless transitions for our guests, guiding them to and from the train.
• Communication and Problem Solving: Be the problem solver for guests, ensuring that their concerns are addressed with care and efficiency.
• Special & Mobility Guest Requirements: Play a crucial role in tailoring experiences for guests with special requirements, ensuring that their journey is comfortable and memorable.
• Luggage Management: Manage the journey of our guest luggage with care, making sure every guest’s belongings are safely handled.
• Hotel Key Management: Assist in the smooth transition of our guests by managing hotel keys.
• Guest Transportation: Occasionally transport guests and team members, making every journey within Whistler an extension of the Rocky Mountaineer experience.
• Station Aesthetics: Take pride in maintaining the high standards of cleanliness at our station, creating a welcoming environment for everyone.
• Safety and Boarding Operations: Ensure the safety and comfort of our guests during boarding and offboarding of our train.

EDUCATION/CERTIFICATIONS/KNOWLEDGE

• Valid AB or BC Driver’s License with demonstrated safe driving record an asset.
• Second language an asset

EXPERIENCE

• Experience in tourism, hospitality, and/or customer service desired

SKILLS

• Professional communication skills, both verbal and written
• Confidence and competency with public speaking in front of large groups and/or on microphones
• Strong time management and administrative skills
• Ability to multitask and take initiative
• Ability to work independently and as part of a team
• Demonstrate a professional, accountable, and responsible work ethic
• Ability to work in a high volume and high demand environment
• Ability to handle unique scenarios and conversations in a calm, consistent and professional manner
• Highly organized with strong attention to detail
• Energetic, motivated, hardworking and committed to guest service
• Ability to adapt to new technology and learn platforms

PLEASE ENSURE TO OPT-IN FOR TEXT MESSAGES WHEN YOU APPLY IN ORDER TO RECEIVE INTERVIEW UPDATES

This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements.

PURPOSE

Rocky Mountaineer (RM) is the world’s largest privately-owned luxury passenger rail service. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We endeavor to foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to the benefit of the individual and the company
As a Guest Experience Specialist (GES), you’re not just part of our team; you’re the architect of unforgettable journeys. Your role is pivotal in weaving the magic that turns a trip into a lifetime memory for our guests. This is an exciting part-time opportunity for you to showcase your passion for service greatness.
This position is responsible for providing excellence in guest satisfaction through direct service to guests at the assigned destination. The GES is a problem-solving champion, empowered to make decisions on behalf of the company.
This position is deemed Safety Sensitive since regular access to an active railway area is required. The GES is part of the Destinations Guest Operations (DGO) team, responsible for the health and safety of colleagues, guests, the public, property, and the environment.