Windows 11 Deployment Technician - Contract

at  Compugen Inc

SKILLS & QUALIFICATIONS:

• A college or University education within Electronics or Computer Science or in progress of obtaining
• Two years of experience with desktop deployments, application, end user device troubleshooting
• Effective written and verbal communication skills
• Exceptional in person customer service skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Ensuring all asset and inventory records for laptops, desktops, printers and other end user devices are updated accurately in our Service Management tool
• Providing excellent customer service and demonstrating exceptional organizational, interpersonal, oral and written communication skills
• Responds, assesses, records, and monitors Incident tickets based on Service Level Agreements. Maintains history of service ticket records and related problem documentation using the Service Desk application software. Collecting information regarding incidents using thorough diagnostic procedures including, researching on the internet, interviewing and/or connecting remotely to end users
• Workstation configuration and support of desktop PCs, Windows 11 operating system; and applications; Experience with Service Desk applications such as Service Now is preferred.
• Knowledge in the ITIL Incident, Problem, Request, Asset and Change Management Process is considered an asset.
• Technologies and issues encountered in desktop installation and use.
• Experience troubleshooting VOIP devices such as Cisco, Polycom, Crestron is an asset.
• Knowledge of Mobile Device Management technologies (AirWatch, Microsoft Intune) is an asset.