Windows Infrastructure Engineer

at  Met Office

JOB SUMMARY

We’re looking for an exceptional Windows Infrastructure Engineer to help us make a difference to our planet.
As our Windows Infrastructure Engineer, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.
Our opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we’ll do our best to agree a working pattern that works for everyone.

ESSENTIAL CRITERIA, SKILLS AND EXPERIENCE:

1. Expert by nature - Enterprise technology experience in the following technical domains:

• Microsoft Operating Systems support (Windows 10/11, Windows Server 2016/2019/2022)
• Active Directory tools (ADUC, Group Policy, AD Object Management)

1. Expert by nature - Enterprise technology knowledge or understanding of one of the following:

• ITSM Tool exposure/usage for Incident Management and change management

• Intune and other MS365 platforms

• Patch management - MCM/SCCM, PatchMyPC preferred

• Anti-virus - Defender preferred
• Keep evolving & Better together - Logical, methodical, and with excellent attention to detail. Fast learner with a passion to learn, with an aptitude for quickly understanding and solving technical problems unaided. Knows when to seek help when problem requires assistance and/or no direct progress is being made (i.e. triage/escalation).
• Live and breathe it - Can work broadly independently and collaboratively both in troubleshooting/support and also in undertaking project work. Ensures deadlines are met without sacrificing quality.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

YOUR KEY DUTIES

• Patching our Windows server and endpoint devices
• Remediate issues relating to patching
• Proactively reviewing the Incident and Task queues and taking ownership of issues as appropriate
• Responding to customers and colleagues promptly and keeping them informed
• Prioritising support requests effectively and to the appropriate level of urgency/impact
• Reprioritising effectively in response to changes in volume/new priorities
• Triaging and escalating support beyond your present capability/remit