Windows Product Support Manager, Deloitte Global Technology

at  Deloitte

Job Type: Permanent
Work Model: Hybrid
Reference code: 127230
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Calgary, AB; Vancouver, BC

ENOUGH ABOUT US, LET’S TALK ABOUT YOU

As a Windows Product Support Manager, you bring:

• A bachelor’s degree in information technology, Business, or a related field.
• Proven experience in product management or a similar role.
• Robust understanding of product management processes and best practices.
• Ability to work under pressure and manage multiple tasks simultaneously.

OUR PURPOSE

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Partner with clients to solve their most complex problems
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Enjoy My Benefit Dollars - a flexible benefit to support your physical, financial and emotional well-being.

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Key Responsibilities:

• Stakeholder Engagement: Gather feedback from stakeholders (member firm/geos Leadership and SMEs) to improve product functionality and adapt to local needs.
• Product Development: Contribute to the development of new products and features, ensuring alignment on vision, design, and functionality with Deloitte’s stakeholders.
• Product Governance: Contribute to the development of product governance to ensure compliance with Deloitte requirements.
• Communication: Create and deliver effective communications to keep all stakeholders informed about product processes, benefits, and timelines. Ensure that communication is clear, consistent, and aligned with product goals.
• Collaboration: Coordinate activities and foster a collaborative environment between internal teams and member firms/geos to ensure ultimate success.
• Risk Management: Identify potential risks and develop strategies with our internal teams to mitigate these risks.
• Monitoring and Evaluation: Track and evaluate the effectiveness of product delivery. Use feedback and data to drive necessary adjustments and improvements