Winter 2025 | IT Support Intern

at  CIMA

WELCOME TO A PLACE WHERE PEOPLE ARE AT THE HEART OF EVERYTHING WE DO.

Welcome to people who like people, to brilliant minds, tomorrow’s visionaries, challenge seekers, collaborators, and those with an entrepreneurial spirit in their DNA.
At CIMA+ you’ll find a place where everyone’s ideas and perspectives are welcomed and encouraged, a place where you’ll have many opportunities to learn and develop while working on projects that rally our team together.
At the end of the day, we’re proud to be able to say that when you join CIMA+, we’ll welcome you into a place that you can call home. Welcome to a place where your skills and passion can reach their full potential.
Job Description
Our IT Team is growing and always looking for innovation. You’ll have a chance to develop in a professional and stimulating environment and to be part of a team that works on projects with very real impacts. You will benefit from the mentoring and resources necessary to ensure your success and facilitate your learning. Join our IT team to develop and deepen your knowledge with a motivated team keen to share theirs!

QUALIFICATIONS

• Student currently enrolled in a computer systems technician program, college diploma in computer science or equivalent
• Good learning ability and strong customer service approach
• Proficiency in English, both spoken and written. Knowledge of French is a plus.
• Proficiency in Windows 11, AD, and basic understanding of SCCM
• Good knowledge of Microsoft 365 support and its cloud applications
• Ability to prioritize and manage time effectively
• Ability to work autonomously within a team and with minimal supervision
• Ability to establish priorities and manage time effectively
• Excellent analytical and problem-solving skills
• Demonstrated experience in troubleshooting technical computer problem (asset)
  The expected salary for this position ranges from 20.00$ to 22.00$ per hour, depending on your academic program, the number of credits earned, and your previous co-op or internship experience. The final offer and salary may be adjusted based on your unique profile.
  Additional Information
  Please note that our co-op and internship opportunities for students are offered to individuals that are presently enrolled in a program at an educational institution. To be admissible for an internship, your work experience must meet the requirements from your study program and/or your co-op/internship office and must be recognized by your educational institution. If you have completed your studies or will graduate by the start date, we invite you to consult our employment opportunities on our career site.
  Ethics and integrity are fundamental values at CIMA+. That is why we are committed to ensuring equal access to resources and opportunities for candidates, regardless of their identity (race, ethnicity, colour, religion, gender, age, disability, sexual orientation, gender identity or expression, socio-economic status or background, etc.).
  In keeping with the principles of employment equity, we encourage all applications, including, but not limited to, those from women, Indigenous people, people with disabilities and visible minorities. We also encourage candidates to complete the self-identification form when applying for employment.
  Accommodations are available on request. Your Business Partner will process your request.
  Find out about The CIMA+ advantage - CIMA+

• Provide first and second level on-site and remote support to clients for issues with hardware or software related to computer stations, peripherals, telephony, videoconferencing, and mobile devices
• Handle first-level remote support calls with the dedicated hotline
• Participate and get involved in tasks relating to IT equipment (setting up new workstations, rotations, updating, moving equipment, inventory, etc.)
• Participate and get involved in tasks related to the IT inventory (setting up new stations, rotations, updates, equipment relocation, inventory, etc.)
• Configure, install, and support equipment such as printers, photocopiers, and other peripherals
• Create, capture, and process requests with the ServiceDesk ticketing system
• Maintain good communication with colleagues and clients
• Other tasks and responsibilities may be added as the employee evolves within the IT services team