Wire Payment Specialist (contract)

at  Wells Fargo

Title: Wire Payment Specialist
Location: Charlotte, NC
Duration: 6 months
Work Engagement: W2
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits

SUMMARY:

In this contingent resource assignment, you may: Support Business Execution; proactively seek ways to improve processes. Perform moderately complex administrative support tasks. Receive direction from supervisor and escalate non-routine questions. Interact with client personnel on a range of information.

QUALIFICATIONS:

• Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
• Intermediate experience with Outlook & Excel (Pivot tables and VLOOKUP’s)
• Client services skills or call center operations experience. (preferred)
• Excellent communication skills both written and verbal.
• Strong attention to detail.
• Highly organized.
• Able to multi-task.
• Previous banking/financial services experience. (preferred)

• Perform validation call backs to corporate customers prior to wire transfer.
• Confirm wire instructions.
• Close out requests and note actions.
• Ensure proper handling of escalated requests.
• Assist with day-to-day operations within team.
• Work collaboratively within team.
• Participate in monthly regression UAT testing during software releases.