Wireless Senior Field Operations Specialist

at  Freedom Mobile

Company Description
At Freedom, we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupt the status quo.
Does that sound like you? We’d love to meet you.
Job Description

Primarily be responsible for network maintenance in Edmonton, Red Deer and neighboring markets (Existing and/or new) per the business needs.

• Responsible for UTRAN network related to backhaul, Macro, Small Cell and Indoor Sites / equipment.
• Accountable to achieve company SLA and KPI targets.
• Site acceptance and testing from internal/external (vendor) service provider (new or upgrade/downgrade).
• Transport site acceptance and testing from internal/external service provider (new or upgrade/downgrade) including RFC testing.
• Preventive Maintenance (PM) routine of Access and Transport nodes on the field including battery, call test, Nodes, microwave measurements, safety audit, LOS verification and site housekeeping (grass/snow).
• Responsible for site safety, performing site safety audits and maintenance.
• Troubleshoot and restore field Access and Transport service issues including minor/major/critical/service degradation.
• Replacing field Access and Transport faulty parts and engaging rigging crew when required.
• Execute Transport WO including parameter and configuration changes (preparing transmission for new sites).
• Manage field warehouse and warehousing including RMA on faulty parts.
• Participate in on-call scheduling and emergency staff augmentation and extended hours (overtime).
• Field work includes working in heights such as rooftop, remote areas, and night work.
• Working on ground equipment underneath towers (no climbing required or allowed beyond 10 feet).
• Participate in special projects like MW swap, Access lay-over, SW upgrade, Battery upgrade, and others.
• Attend group meetings and collaboration with other groups.
• Participate in skill and knowledge upgrade (in-house/vendor).
• Ability to work in indoor / outdoor environments that can be physically demanding and withstand varied inclement weather conditions. Must regularly lift and/or move up to 40 pounds. While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear in both indoor and outdoor settings.

QUALIFICATIONS

• Knowledgeable in LTE and 5G network acceptance, testing and maintenance. Experience with Nokia LTE / 5G is an asset.
• Graduate of a recognized telecommunications institution as a Telecommunications Systems Technician, Engineering, or equivalent
• Familiarity with test equipment and tools (BERT, spectrum analyzer, PIM tester, fiber optic tools, battery tester, etc…
• Experience with Ethernet/IP routing & switching, DC power plants, microwave radio, etc…
• Valid driver’s license

• Responsible for UTRAN network related to backhaul, Macro, Small Cell and Indoor Sites / equipment.
• Accountable to achieve company SLA and KPI targets.
• Site acceptance and testing from internal/external (vendor) service provider (new or upgrade/downgrade).
• Transport site acceptance and testing from internal/external service provider (new or upgrade/downgrade) including RFC testing.
• Preventive Maintenance (PM) routine of Access and Transport nodes on the field including battery, call test, Nodes, microwave measurements, safety audit, LOS verification and site housekeeping (grass/snow).
• Responsible for site safety, performing site safety audits and maintenance.
• Troubleshoot and restore field Access and Transport service issues including minor/major/critical/service degradation.
• Replacing field Access and Transport faulty parts and engaging rigging crew when required.
• Execute Transport WO including parameter and configuration changes (preparing transmission for new sites).
• Manage field warehouse and warehousing including RMA on faulty parts.
• Participate in on-call scheduling and emergency staff augmentation and extended hours (overtime).
• Field work includes working in heights such as rooftop, remote areas, and night work.
• Working on ground equipment underneath towers (no climbing required or allowed beyond 10 feet).
• Participate in special projects like MW swap, Access lay-over, SW upgrade, Battery upgrade, and others.
• Attend group meetings and collaboration with other groups.
• Participate in skill and knowledge upgrade (in-house/vendor).
• Ability to work in indoor / outdoor environments that can be physically demanding and withstand varied inclement weather conditions. Must regularly lift and/or move up to 40 pounds. While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear in both indoor and outdoor settings