Wireline Service Delivery Coordinator

at  Baker Hughes

WORKING FOR YOU

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
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Contemporary work-life balance policies and wellbeing activities

• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

About Us:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.
Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law

As a Service Delivery Coordinator, you will be responsible for:

• Coordinating the required job activities across organizational boundaries to ensure Baker Hughes execute the job in line with customer expectations and contract terms and conditions
• Coordinating and monitoring all job activities as outlined in MTJC across organizational boundaries .
• Being responsible for scheduling and dispatching of resources in line with job requirements.
• Being primary contact for client for job preparation, execution and close out, and as such, will manage the relationship to ensure business success for Baker Hughes.
• Being familiar with the assigned client’s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the clients objectives (examples clients asking for Baker Hughes to operate outside of product specifications, client asking Baker Hughes to execute work in way that is not aligned with the Baker Hughes SOP…)
• Escalating of issues that can impact service delivery, Ensuring invoice is in line with contract/quote, with no revenue leakage and timely collection of cas

To be successful in this role you will:

• Have minimum10 years’ field experience in wireline Services
• Have atleast 2 years prior experience coordinating field operations
• Be an experienced problem solver, with a methodical approach to solving complex customer issues
• Demonstrate good communication skills and the ability to work well in a team
• Have ability to work at drill site locations and remote site