WMS Specialist

at  DHL

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. As the Freight Forwarding Experts, since 1815, we offer standard Global Freight services in addition to highly specialized end-to-end transportation solutions to customers across most industries around the world.
DGF UAE has an opening for a WMS Specialist. You will support to develop and administer IT applications development & integration plans and processes in line with business strategy and objectives, and Group guidelines and policies. This role will support Warehouse Management System (WMS) and other IT applications by testing, debugging, and maintenance of the WMS and developing new functionalities as per business requirements.

SKILLS

Requirements Analysis, Software Development, Programming, Testing, User Acceptance Testing, Software Documentation, SDLC, Technology Trends, Configuration Management, Systems Integration, Interfaces, Incident Management, Systems Analysis, SQL Programming, DHL Business Knowledge, Business Processes, Business Strategy, Project Management, Stakeholder Management

EDUCATION LEVEL

• Bachelor’s Degree or equivalent experience/qualification

EXPERIENCE LEVEL

• More than 2 years

KEY REQUIREMENTS

• Working knowledge in database, framework, and programming.
• Familiar with logistics and warehousing industry.
• Proficient oral and written communication and presentation skills.
• Openness to learn and adapt to new technologies.
• Exhibit strong problem solving and analytical skills.
• Preferrable to have Warehouse Management System Knowledge and SQL Programming skills.

• Support administration of IT applications development & integration plans and processes to provide new and revised applications systems and programs
• Manage, prioritize, troubleshoot, and resolve IT incidents as per the defined SLA through IT helpdesk tools.
• Provide technical assistance to end users and customers for Warehouse Management System and other IT functional applications.
• Collaborate with internal IT teams and business units or customers (when needed) in problem solving and incident resolutions.
• Develop code or modify application components based on design specifications adhering to programming standards, techniques and methodologies
• Prepare and/ or maintain programming documentation, procedures and methods, and solution specific documents.
• Prepare specifications of integration of new application functional objects with existing application components
• Identify and define application integration points with other internal and external systems
• Administer maintenance and problem resolution on single or multiple applications or interfaces
• Support to identify opportunities for improving application functionality and performance issues by working with customers and architecture resources
• Define test cases, conditions, checklists, decision tables, systems controls and auditability checks. Assist with facilitation of the test process by co ordinating with internal testing team and customers.
• Assist with facilitation of the test process including structuring, facilitating or participating in reviews and inspections. Assist in the technical testing for new releases, upgrades, new functionalities, customer integrations as well as any other required changes in the existing application software.
• Develop, document, and communicate test processes, requirements, procedures, results and standards
• Obtain and document approvals for various stages of application development & integration and testing process
• Identify and resolve recurring issues, and suggest modifications for IT applications development & integration work methods focusing on increasing effectiveness and efficiency
• May provide functional guidance, advice or training to less experienced positions
• Set up and configure Warehouse management system and develop reports using SQL Server Reporting Services (SSRS) or similar tools.

Stakeholders

• May influence others within the job area through explanation of facts, policies and practices
• Support and interact primarily with colleagues of own function
• Build relationships and understand customer and key stakeholders interests and concerns
• Address task-related issues appropriately to maintain work relationships

Management Responsibility

• Individual contributor without direct responsibility for leading others