Work From Home Tax Expert Manager - Seasonal

at  Intuit

OVERVIEW

Canada (Remote) / US (Remote)
If you are a highly motivated individual with a strong tax background and have experience in managing a high performing team, then we need your help leading our TurboTax Live team. You will be responsible for providing leadership, performance management coaching, and growth and development insights to a team of frontline TurboTax Live Experts, who provide tax advice and services to customers preparing their taxes with TurboTax Live.
TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as one of Fortune’s “100 Best Companies to Work for” and one of Fortune World’s “Most Admired Software Companies”.

TEAM/LEADERSHIP SKILLS:

• Drive quality customer engagements by monitoring your team’s performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals
• Provide growth and collaboration opportunities through use of employee one-on-one sessions, team meetings, and ongoing learning sessions
• Continuously improve team performance by providing employee coaching and mentoring
• Act as the conduit between the team and the business by condensing and disseminating large amounts of information
• Timely review and complete administrative tasks, such as timesheet approval and scheduling
• Handle customer escalations on an as-needed basis

Please refer the Job description for details