Workday Adviser

at  Mission Australia

• Full Time, Permanent Role
• Location: Sydney, NSW
• Great Salary of $90,000 + Super + NFP Salary Packaging
• Make a meaningful difference to the lives of Australians in need
  Life at Mission Australia
  When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us.
  Your Opportunity
  As a Workday System Adviser, you will play a critical role in ensuring the seamless operation and optimization of the Workday system, providing first-level technical support to People Leaders and employees across key HR modules, including Recruitment, Onboarding, Absence, and Leave. You will be responsible for case managing complex Workday issues, from identification through resolution, leveraging your expertise to coordinate with HR Systems, IT, Payroll, and external providers. Your role will involve monitoring system usage for anomalies, swiftly addressing irregularities, and maintaining high customer satisfaction by resolving issues through various communication channels such as MS Teams, My Service Centre (ServiceNow), phone, and email. Additionally, you will lead training sessions and Workday User Group meetings, guiding People Leaders on best practices for system usage, and contributing to ongoing projects aimed at enhancing Workday’s functionality and user experience.

Your key responsibilities will be to:

• Provide timely and effective first-level support to internal customers, resolving Workday-related issues across HR, Recruitment, Onboarding, and Absence modules
• Manage and track cases related to Workday issues, coordinating with Resourcing & HR Services, Partnering & ER, Payroll, and escalating to HR Systems as necessary
• Regularly monitor Workday usage to identify irregularities, proactively contacting users to resolve potential issues and ensure system efficiency
• Meet individual metrics for case volume and customer satisfaction, ensuring a high level of service across multiple communication channels including phone, MS Teams, email, and My Service Centre (ServiceNow)
• Lead and deliver training sessions for People Leaders on Workday business processes, including Recruitment, Onboarding, Absence & Leave, Job Changes, Compensation Changes, Terminations, and Delegations
• Serve as a Workday subject matter expert, contributing to projects aimed at optimizing Workday performance and enhancing the overall user experience
• Develop and maintain strong relationships with key stakeholders, including HR, HR Systems, IT, and Payroll teams
• Responsible for creation, coordination and maintenance of the Workday Support Manual, Quick Reference Guides, trouble-shooting guides, FAQs, and knowledge articles
• Provide input to monthly Workday pending transactions reports with agreed metrics for Community Services Leadership Team and General Managers of enabling functions

Requirements for Success

• Experienced user of Workday (Core HR, Recruitment, Onboarding and Absence modules)
• Sound understanding of HR Processes and employment conditions
• Experience providing Helpline support in large organisations (24 hours on call), or experience in a customer service role in a HR environment providing entry level Workday systems support
• Outstanding communication skills (written and verbal), empathy, and quick thinking with the ability to “think on your feet” and provide quick, effective solutions to customers
• Comfortable working in a multi-tasking, high-energy environment. Creative analytical problem solver with a passion for excellent customer service
• Proficient in the use of ServiceNow and DevOps environments
• Demonstrated skills in creating User Stories and Test Scenarios for End-to-End Testing in Workday

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.
Our Culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.
If you live with disability and require support to submit your application, please email
talentattraction@missionaustralia.com.au

Your benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax
• Free external, confidential counselling
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including; Mission Australia Thank You Day & Work Anniversary Day off

How to Apply
send your application today!
Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank yo

• Provide timely and effective first-level support to internal customers, resolving Workday-related issues across HR, Recruitment, Onboarding, and Absence modules
• Manage and track cases related to Workday issues, coordinating with Resourcing & HR Services, Partnering & ER, Payroll, and escalating to HR Systems as necessary
• Regularly monitor Workday usage to identify irregularities, proactively contacting users to resolve potential issues and ensure system efficiency
• Meet individual metrics for case volume and customer satisfaction, ensuring a high level of service across multiple communication channels including phone, MS Teams, email, and My Service Centre (ServiceNow)
• Lead and deliver training sessions for People Leaders on Workday business processes, including Recruitment, Onboarding, Absence & Leave, Job Changes, Compensation Changes, Terminations, and Delegations
• Serve as a Workday subject matter expert, contributing to projects aimed at optimizing Workday performance and enhancing the overall user experience
• Develop and maintain strong relationships with key stakeholders, including HR, HR Systems, IT, and Payroll teams
• Responsible for creation, coordination and maintenance of the Workday Support Manual, Quick Reference Guides, trouble-shooting guides, FAQs, and knowledge articles
• Provide input to monthly Workday pending transactions reports with agreed metrics for Community Services Leadership Team and General Managers of enabling function