Workday Customer Accounts Lead

at  Deloitte

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Workday Customer Accounts Lead you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

This is a lead role in Workday Customer Accounts for a large media operate client. We are looking for a hands-on consultant who has a passion for Workday and Operate, who thrives in a collaborative environment, share new ideas and pitch in where needed.

• This is a lead role in Workday Finance with a solid focus in Workday Customer Accounts, Customer Contracts, Revenue and Billing. A workday financials certified resource who has extensive experience in this area and can understand client requirements and be able to also offer options and/or workarounds if needed
• This role will be responsible for primarily working with the client who is over Customer Accounts. It is important that the individual understands requirements from the client, can openly discuss options and then configure/test/migrate to production. This individual will be expected to hold weekly meetings with the client to review open items, new issues, manage workload though the ServiceNow ticketing system, as well as be able to be a backup to the other team members on this client
• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
• Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcome