Workday HCM Senior Engagement Manager (d/f/m)

at  Cognizant

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU - people with an ambitious spirit who want to make a difference in this world. Cognizant’s delivery model infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions, and business results. Be one of our change-makers and join the success story: we are looking for a

YOUR QUALIFICATION

• You have several years of experience in the ERP space (HCM, Finance, or Payroll) as well managed services in offshore/onshore methodology and exposure to ITIL processes
• You have excellent client facing/client service and communication skills in English as well in German
• You are very organized individual with the ability to work in a highly deadline-driven environment with strong time management, detail, and multi-tasking skills
• You can work remote if possible, yet attend in-office meetings regularly to stay connected with your team
• You can travel on-site to customers when required
• Previous Workday experience strongly preferred, but not required
• A practitioner background in HR, Finance, or Payroll strongly preferred, but not required
• ITIL, PMP and/or HCM Certifications are plus

What you can expect

• Onboarding – To make your start easier, you can expect an onboarding and a buddy programme
• International and diverse working environment – Company language English, international projects, multicultural teams
• Independence and self-determination – An environment where you can manage your own projects and clients
• Focus on personal development – Access to Udemy, Content Library and Cognizant Academy
• Flexitime model – We believe in a healthy work-life balance. To support you, all your overtime hours are recorded in your flex account and can be converted into time off later
• Corporate Benefits – To purchase at a lower cost you have access to our Corporate Benefits Portal where you can get special discounts
• Well-being Program – Our Gmypass offers you discounts on memberships to various participating gyms, sports clubs as well as access to your digital online courses
• Cognizant Cheers – Through outstanding performance you receive appreciation and recognition in the form of awards. Based on your awards, you will receive bonus points which you can donate to charitable organisations or convert into vouchers
• Employee Assistance Program – It is important to us that our employees can contact external counselling centres for health, professional and personal issues, but also in times of crisis

In our company, we value diversity. Our multiple diversities offer different perspectives and new ways of thinking. This encourages lively discussions, inspires innovative thinking and helps us to develop better solutions for our customers. We therefore welcome every qualified application! If you have any questions, please contact our Senior Corporate Recruiter Sophie Künzel (sophie.kuenzel@cognizant.com; +49 (0)172 8867477)

With your first client you will work more geared towards as a Service Delivery Manager. But with your project delivery management experiences you will also work in a project environment of other clients temporarily.

Service Delivery:

• Ensure projects are forecasted appropriately and ensure systems, methodologies and procedures are in place and followed
• Leads and owns client service delivery aligning to ITIL best practice
• Lead client meetings or facilitated strategy sessions, analyze processes, and recommend improvements, and opportunities
• Responsible for revenue pull through for AMS Portfolio of assigned clients
• Maintaining high client satisfaction ensuring agreed services are delivered against set service level agreements
• Drives maximum sustainable billability for AMS while balancing profitability, client satisfaction and team member quality of life

Project Delivery:

• Work with Delivery Assurance to ensure compliance with agreed to checkpoints
• Ensure projects are properly planned and staffed as well is delivered within the budget outlined in the SOW
• Provide guidance and mentoring to Principal Consultants working on their implementations
• Work with the client project manager to identify/resolve all issues that could impact project scope and/or timeframes
• Assist in the transition of the client from professional services to product support
• Ensure the client can serve as a reference upon completing their implementation