Worker Advisor

at  Government of Alberta

JOB INFORMATION

Job Requisition ID: 64513
Ministry: Jobs, Economy and Trade
Location: Edmonton or Calgary
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: November 25, 2024
Classification: Program Services 4 Market Adjustment
Salary: $2,757.39 - $3,604.17/biweekly ($71,967 to $94,068/annually)

SPECIFIC ACCOUNTABILITIES INCLUDE THE FOLLOWING:

• Reviewing the client’s WCB claim file.
• Analyzing the evidence and decisions made on the claim to determine if the WCA and policies have been fairly and properly applied.
• Consulting with clients in order to discuss and identify potential appeal issues, then determining the appropriate course of action under the appropriate legislation and policies.
• Coordinating and conducting background research and analysis on appeal cases including obtaining stakeholder input to issues under appeal, relevant similar board decisions, court cases and legislative interpretations.
• Collecting information through investigation and research to support appeal issues—this may require contact with medical professionals.
• Approaching the WCB’s Customer Service Department in order to seek resolution of issues prior to appeal by providing further evidence or alternate interpretation of policies.
• Representing clients at the two levels of the WCB appeals process—the WCB’s Dispute Resolution and Decision Review Body and the Appeals Commission for Alberta Workers’ Compensation. This involves developing and presenting evidence and arguments in accordance with the rules and procedures of the hearing bodies.
• Other Comments: Advisors may be expected to mentor new hires to maintain consistency in the resolution and appeal process.
• Advisors may be requested to or volunteer to take on extra work or project work to meet the goals of the Advisor Office.
  A Worker Advisor solves issues ranging from simple to complex through their own initiative and research. This role must exercise strong decision- making abilities when determining strategies with the goal of resolution of issues. A Worker Advisor’s work is not subject to review prior to presentation before the appeal body. Errors may lead to missed or incorrect entitlement decisions, missed time limitations, and costly delays of the appeal process.
  Please

OTHER REQUIREMENTS:

• Knowledge and experience working with government legislation, policies, procedures and practices, such as the Workers’ Compensation Act, the Occupational Healthy & Safety Act, the Freedom of Information & Protection of Privacy Act, etc.
• Experience writing and delivering persuasive arguments and presentations,
• Experience with adjudication or case management.

The Advisor Office has two independent Branches: one representing the interests of workers (Worker Advisor Branch), and the other representing the interests of employers (Employer Advisor Branch).
The position reports to the Manager of the Worker Advisor Branch. The Worker Advisor is responsible for providing advice, assistance, representation and advocacy services to injured workers or their dependents. This may include seeking a review and filing an appeal of a WCB entitlement decision. This role requires strong technical knowledge of the Workers’ Compensation Act and associated legislation, Regulations, policies and procedures. Formal representation at the various levels of appeal requires providing arguments based on the analysis and application of WCB legislation and policies to the evidence on file.