Workflow System Administrator

at  Flutter Entertainment

We have a fantastic opportunity for a Workflow System Admin to join the Marketing Ops Team. In this position, you will assist with new and existing Workfront configurations and implementations across the business. This full-time position needs support five days a week. You would need to have a track record of providing training programmes while also being a quick learner with a solid understanding of workflow management tools. Reporting into the Senior Marketing Workflow Manager, you should be self-motivated, tenacious, have great relationship leadership skills along with a passion for continuous improvements.

What you will do….

• Act as primary system administrator for workflow management system – support over 800 users across the business with query resolution and daily system management.
• Delivery of the training program, including, new developments/functionality training, ensuring all new users are trained in a timely manner and all relevant documentation is up to date and promoted to the organisation.
• On boarding new teams and starters into the platform, scoping out their requirements and provide ongoing support
• Drive increased user adoption and engagement of the solution, regularly taking feedback from key partners and driving continuous improvement.
• Gaining a deep understanding of the users – bringing them to the forefront so that genuine user needs drive us to the best solutions.
• Identify areas where we can make efficiencies and avoid future workload by suggesting solutions that complement our existing tooling strategy.
• Working across core teams to create a culture of continuous improvement by ensuring existing process and workflows are continuously evaluated for increased efficiencies.
• Support the Marketing Workflow Manager in delivering roadmaps and plans to drive value, reduce risk and create a stable, secure and impactful platform fit-for-purpose for the future.
• Reacting to requirements from Compliance / audit for changes to process or additional workflows.
• Develop and deliver a suite of reports and dashboards to meet business needs and drive agreed metrics. Regularly assess, update and report to key partners.

HOW YOU WILL DO IT… (SKILLS, TECH)

• Experienced in Workflow management tools is required; Workfront experience desirable but not crucial.
• Experienced in delivering training for cross-functional teams on system functionality.
• Be comfortable working with technical products and services and talking to technical engineers about low level deliverables.
• Strong relationships leadership skills is a vital component of the role.
• Confident, a phenomenal communicator able to operate at all levels of an organisation.
• You will have experience of leading multiple and varied challenges at the same time, including reacting to short-term opportunities.
• Able to work under pressure and able to communicate risks and changes efficiently with teams and lead partner expectations.
• Professional and positive approach, combined with good time management and organisational skills.
• Showing competence and passion for seeking continuous improvement and aspiring for standard process.

What you will do….

• Act as primary system administrator for workflow management system – support over 800 users across the business with query resolution and daily system management.
• Delivery of the training program, including, new developments/functionality training, ensuring all new users are trained in a timely manner and all relevant documentation is up to date and promoted to the organisation.
• On boarding new teams and starters into the platform, scoping out their requirements and provide ongoing support
• Drive increased user adoption and engagement of the solution, regularly taking feedback from key partners and driving continuous improvement.
• Gaining a deep understanding of the users – bringing them to the forefront so that genuine user needs drive us to the best solutions.
• Identify areas where we can make efficiencies and avoid future workload by suggesting solutions that complement our existing tooling strategy.
• Working across core teams to create a culture of continuous improvement by ensuring existing process and workflows are continuously evaluated for increased efficiencies.
• Support the Marketing Workflow Manager in delivering roadmaps and plans to drive value, reduce risk and create a stable, secure and impactful platform fit-for-purpose for the future.
• Reacting to requirements from Compliance / audit for changes to process or additional workflows.
• Develop and deliver a suite of reports and dashboards to meet business needs and drive agreed metrics. Regularly assess, update and report to key partners