Workforce Capacity Planning Manager

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

U.S. Bank has a rare opportunity as we are hiring a Workforce Capacity Planning Manager to our large organization. This position will lead our advanced analytics and capacity planning initiatives for the Transaction Processing and Shared Services business line. This role is pivotal in creating and implementing sophisticated analytics capabilities, designing complex prospecting models, and performing advanced business intelligence analyses. The successful candidate will interpret results to develop actionable insights and recommendations for use across the division. This position will build and lead a team of analysts responsible for forecasting and capacity planning and will serve as a key liaison to the Operations business line and other internal partners.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Typically 10 or more years of relevant experienc

Preferred Skills/Experience

• Considerable knowledge of operation functions, systems, policies and procedures for the assigned area
• In-depth understanding and practical application of applicable laws and regulations
• Strong organizational, managerial and project management skills
• Proficient understanding of Operations Research, optimization techniques, and algorithms
• Experience with simulation modeling and its application in capacity planning and forecasting.
• Effective interpersonal, verbal and written communication skills
• Experience with advanced statistical analysis and data visualization tools
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Thorough knowledge of banking operations, forecasting, and capacity planning
• Familiarity with Machine Learning techniques and their application in predictive analytics
• Strong problem-solving skills and the ability to think strategicall

KEY RESPONSIBILITIES:

• Enhance Business Prospecting: Guide the development and utilization of business intelligence, data management, and analytics capabilities to improve business prospecting
• Model Design and Implementation: Design and implement advanced mathematical models to optimize techniques across supported business lines
• Collaboration and Liaison: Build strong relationships and collaborate with internal data analytics groups and business line leaders
• Capacity Modeling: Participate in the design and implementation of capacity modeling activities and projects, focusing on enhancing the accuracy of volume forecasting and other valuable metrics
• Management and Reporting: Design and manage tracking and reporting systems
• Data Management: Collaborate with internal partners (e.g., Operations, Finance, HR) to collect and manage pertinent data
• Ad-Hoc Analysis: Provide support through ad-hoc analysis as needed.
• Process Improvement: Pursue continuous process improvements for better data management and decision-making

THE ROLE OFFERS A HYBRID/FLEXIBLE SCHEDULE, WHICH MEANS THERE’S AN IN-OFFICE EXPECTATION OF 3 OR MORE DAYS PER WEEK AND THE FLEXIBILITY TO WORK OUTSIDE THE OFFICE LOCATION FOR THE OTHER DAYS AT ONE OF THE FOLLOWING LOCATIONS: SAINT PAUL, MN; TEMPE, AZ; CINCINNATI, OH; SAINT LOUIS, MO; IRVING, TX; ATLANTA, GA AND FARGO, ND

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Typically 10 or more years of relevant experience

Preferred Skills/Experience

• Considerable knowledge of operation functions, systems, policies and procedures for the assigned area
• In-depth understanding and practical application of applicable laws and regulations
• Strong organizational, managerial and project management skills
• Proficient understanding of Operations Research, optimization techniques, and algorithms
• Experience with simulation modeling and its application in capacity planning and forecasting.
• Effective interpersonal, verbal and written communication skills
• Experience with advanced statistical analysis and data visualization tools
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Thorough knowledge of banking operations, forecasting, and capacity planning
• Familiarity with Machine Learning techniques and their application in predictive analytics
• Strong problem-solving skills and the ability to think strategically

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la