Workforce Development Training & Technical Assistant I or II - Central CA T

at  California State University Fresno Foundation

POSITION SUMMARY:

Full-time, benefited position with the Central California Training Academy through the California State University, Fresno Foundation. The Central California Training Academy is a program of the California State University, Fresno Foundation, under the auspices of the College of Health and Human Services, through the Department of Social Work Education, and provides classroom training, coaching and organizational support to child welfare social workers, supervisors, managers and other IV-E eligible agencies in 12 Central California counties. The Academy covers the Central Region, which includes 3 distinct areas; the Coastal counties of Ventura, Santa Barbara and San Luis Obispo; the Southern area counties of Kern, Tulare, and Kings; and the Northern counties of Fresno, Madera, Mariposa, Merced, San Joaquin, and Stanislaus.
The Workforce Development Training and Technical Assistant is a supportive position for the Central California Training Academy. This position is responsible for pre-training and day of training logistics, which includes managing enrollment and completion of eLearning, supporting instructor led classroom training, coordinating delivery of training with the trainer; monitoring attendance, timely duplication or electronically submitting curriculum and handouts to participants, providing snacks, classroom set-up, troubleshooting audiovisual equipment, introducing trainers, interacting with trainers and training participants, downloading and distributing data and troubleshooting technical issues users experience. This position is responsible for preparation and administration of all training evaluations, embedded evaluations and pre/post testing materials for assigned trainings and entering data into the current data tracking system. The Workforce Development Training and Technical Assistant works with a team of other Workforce Development Training and Technical Assistants to provide virtual and/or in-person training support services to county social service agencies. They are tasked with using the state wide learning system, downloading and distributing data and troubleshooting technical issues users may experience. There is extensive travel within the Central California region.
The Workforce Development Training & Technical Assistant I is the introductory level of this series and is expected to fulfill the duties with supervision and guidance from the Workforce Development Coordinator/Specialist. Under close supervision, this position will demonstrate a basic understanding of the required duties, receive specific instructions on tasks and results expected.
The Workforce Development Training & Technical Assistant II functions sufficiently in conducting the required tasks and duties assigned, demonstrate good judgment and independence in work performance, use advanced skills and knowledge to troubleshoot issues and/or solve unusual and complex problems. Supervision from the Workforce Development Coordinator/Specialist is provided to support development of professional skills and guide further technical procedures.

QUALIFICATIONS & EXPERIENCE:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIREMENTS FOR THE WORKFORCE DEVELOPMENT TRAINING & TECHNICAL ASSISTANT I:

· Associate’s degree (A. A.) or equivalent from a two (2) year college or university; Bachelor’s degree preferred
· Six (6) months to one (1) year related experience and/or training; Preferably one (1) year experience in training/event coordination and planning
· Social Services experience desirable
· Organizational and multi-tasking skills with attention to detail
· Ability to communicate in a friendly and professional manner with all Academy and County staff
· Ability to collaborate, develop work plans, and follow through on agreed upon action items and duties.
· Demonstrated professional writing and speaking skills
· Fluency in computer skills, including spreadsheets and word-processing
· Ability to edit and synthesize material from other staff
· Ability to troubleshoot system issues and training logistics
· Ability in maintaining confidentiality as appropriate when dealing with staff training issues
· Overnight stays required
· Valid driver’s license, reliable vehicle and insurance required
· Knowledge and use of audiovisual equipment, smart classrooms, internet access, cloud based systems such as Google docs, Box, Dropbox, Smartsheet, etc.
· Knowledge and use of web based video conferencing formats such as: Zoom, Skype, Teams and Team viewer, etc.

REQUIREMENTS FOR THE WORKFORCE DEVELOPMENT TRAINING & TECHNICAL ASSISTANT II (IN ADDITION TO THE REQUIREMENTS LISTED ABOVE):

· One year experience performing the duties of a Workforce Development Training and Technical Assistant I or similar job classification.
· Ability to work independently with minimal supervision

Please refer the Job description for details