Workforce Management Analyst, Full-Time

at  Bend Health

WHO WE ARE:

Bend Health is revolutionizing the treatment of mental health conditions for kids and teens. Our innovative technology achieves better outcomes and leads to happier, healthier lives while ensuring stigma, costs, and logistics are no longer barriers. Come and be part of a fun, collaborative, supportive, motivated, and data-driven team creating the first scalable and integrated model in mental healthcare for kids and teens. Help shape the future of pediatric mental health and bend the healthcare system to work better for everyone.
Today’s world can be intense and stressful, and it’s taking an unprecedented toll on kids, teens, and families. Bend Health’s collaborative care model relies on therapy to help families manage the ups and downs of everyday life. These challenges could involve managing emotions, challenging negative thinking, and reducing stress and anxiety.
We are looking for a full-time, Care Operations Director- who is a seasoned leader experienced in scaling best practices of virtual care across operations and care teams. This position reports to the EVP of Operations.

What you’ll do:

• Manage capacity according to current and forecasted membership demands on care team supply.
• Create models which incorporate both operational and financial variables in order to achieve business and care operational outcomes.
• Responsible for ensuring practitioners hours of availability and openness for assignment, based on available capacity, is accurate.
• Conduct demand planning for high-volume positions such that care plan success metrics for membership are able to be consistently met (behavioral care managers and coaches)
• Conduct demand planning for specialized roles with state-specific licensure requirements such that there are no gaps in coverage across our 50 state network.
• Communicate frequently with providers to confirm assumptions on availability, capacity, and licensure
• Manage PTO decisions for the care team such that the target provider capacity is maintained through high-demand periods

• Manage capacity according to current and forecasted membership demands on care team supply.
• Create models which incorporate both operational and financial variables in order to achieve business and care operational outcomes.
• Responsible for ensuring practitioners hours of availability and openness for assignment, based on available capacity, is accurate.
• Conduct demand planning for high-volume positions such that care plan success metrics for membership are able to be consistently met (behavioral care managers and coaches)
• Conduct demand planning for specialized roles with state-specific licensure requirements such that there are no gaps in coverage across our 50 state network.
• Communicate frequently with providers to confirm assumptions on availability, capacity, and licensure
• Manage PTO decisions for the care team such that the target provider capacity is maintained through high-demand period