WORKFORCE MANAGEMENT BUSINESS ANALYST @CLIENTSERVICE

at  Louis Vuitton

Poste
About Us: Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region.
Position Overview: Based in our Client Services Centre in Brussels, as Workforce Management Business Analyst, you will be part of the Performance Team that is responsible for reporting, planning and traffic management of the CSC. The team ensures smooth running of front office operations for the EMEA zone to ensure the best client experience.

• Implement workforce management methodologies, process mapping, and optimization techniques, and make data driven decisions
• Support the delivery of service levels and productivity targets for all skills, working on real time and long-term action plans
• Understand our business drivers and levers in order to improve our efficiency

Missions

• Prepare monthly planning for Front Office teams to ensure optimal coverage for all markets, including daily reference tasks of the team.
• Provide support to Team Managers in adapting daily schedules as needed.
• Support Team managers in creating weekly, monthly, and quarterly KPI reporting in the most efficient manner.
• Producing monthly reports and summaries
• Conduct real-time monitoring of service levels and incoming workloads to influence and positively impact performance metrics.
• Identify opportunities on processes, reports and KPIs that could be automated or facilitated.
• Propose new techniques and technologies to improve current monitoring and reporting.
• Identify and escalate needs and pain points for operations team on tools to ensure continuous improvement on efficiency and value creation.

Profil

• Strong analytical skills with attention to detail
• Advanced MS Excel skills as well as Power BI
• Proactivity and assertiveness
• Creative and problem solving oriented.
• Data driven decision-making and implementing effective resolutions.
• Excellent communication skills
• Ability to multitask and self-manage your workday.
• Capacity to take ownership and follow up on projects.
• Previous experience with Workforce Management solutions or ability to quickly learn working with new tool.

Informations complémentaires
Discover the vibrant work culture at LVSE! Explore #LouisVuittonCSCEurope on LinkedIn to see how we thrive
Louis Vuitton Services Europe is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the unique perspectives and talents of our team members and welcome applications from individuals of all backgrounds.
At LVSE, we are committed to integrating sustainability into every aspect of our operations, ensuring that our practices reflect our dedication to environmental responsibility and contribute to a more sustainable future.
Etapes de recrutement
Upon submission of your application, qualified candidates start the recruitment process with a video interview on our iCIMS platform. If successful, you will have the opportunity to present to HR your background and aspirations. The final step will be meeting with our Team Managers who will delve deeper into your capabilities and potential contributions to our dynamic team.
Compétences à développer
Louis Vuitton Client Services Europe offers a dynamic environment with ample opportunities for personal and professional growth, including comprehensive coaching, development programs, and mobility within our Maison to help you advance your career and achieve your full potential.