Workforce Management Real Time Analyst

at  Conduent de Mexico SA de CV

Ciudad Juárez, Chih., Mexico -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate09 Oct, 2024Not Specified10 Jul, 2024N/AAnalytical Skills,Outlook,TerminologyNoNo
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Description:

A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los días.

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Responsibilities:

  • Processing and approval (in consultation with WFM Intraday Management) of tickets and requests within IEX Webstation or any other WFM ticketing tool from operation to WFM regarding (preferred) changes to the published schedule.
  • Processing attainment exceptions in the schedule of the CSR.
  • Processing and operationalise changes to the schedule, directed and/or initiated by WFM Intraday Management and inform when required the CSRs or Operational Supervisors about these changes
  • Performs all other duties as assigne


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT Software - Other

Other

Diploma

Proficient

1

Ciudad Juárez, Chih., Mexico