Workforce Management Senior Specialist (SGP Relocation)

at  WISE

Job Description
We’re looking for a Workforce Management Senior Specialist to join our team in the Singapore office!
As a member of the WFM team you will be vital in ensuring agents are scheduled to be working at the right place and at the right time. You can expect to be working with a number of stakeholders from operational teams, product teams, and analysts, across all levels. You’ll be leveraging our WFM tools, providing support and expertise to our agents and operational leads. This coupled with deep understanding of our customers’ needs, you will have a direct impact on helping our customers get support when they need us as well as enabling our agents to do their best work.
We are looking for superstars in both Scheduling and Intraday functions and will discuss your preference and forte during the interview rounds.

• Solve a truly global challenge - our rapid growth rate, global customer base and the inherent complexity of moving money makes growing our support model a truly unique challenge right at the heart of our mission
• Be an impactful member of the team which will give you an opportunity to have a say in anything and everything the team will decide and build
• Process large amounts of raw data and present using G Suite, advanced Excel techniques, and internal tools.
  Qualifications