Workforce Management, WFM Team Leader - TELUS Digital El Salvador

at  Telus International

POSITION OVERVIEW:

The WFM Team Leader is responsible for leading and supervising the assigned teams in generating the agreed operation reports and tasks accurately in a timely manner. Provide data analysis for decision-making, and standardize processes and reports. Promote teamwork, good attitude, and creating added value.

QUALIFICATIONS:

• Preferably fourth year in Engineering, Business Administration, or related fields - Desirable
• Proven 1-year experience in Finance and/or Capacity Plan - Desirable

Requirements & Core competencies:

• Schedule flexibility- Required
• Availability to work on-site - Required
• Positive attitude
• Proactivity
• Organized
• Ability to solve problems
• Ability to work under pressure
• Creativity and Innovation
• Teamwork
• Attention to details
• Decision Making
• Coaching methodologies
• People Management
• People Orientated
• Excellent presentation Skills
• Assertive Communicatio

• Supervise the performance of an assigned workforce management team.
• Provide appropriate support to the WFM team.
• To appropriately provide documented coaching to subordinates.
• Develop efficient reporting mechanisms through the WFM team.
• Propose possible solutions to staffing and financial issues.
• Provide any report requested by the Senior Leadership Team (SLT).
• Provide the best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested.
• Assign tasks, follow-up items, and workload to the WFM team.

Requirements & Core competencies:

• Schedule flexibility- Required
• Availability to work on-site - Required
• Positive attitude
• Proactivity
• Organized
• Ability to solve problems
• Ability to work under pressure
• Creativity and Innovation
• Teamwork
• Attention to details
• Decision Making
• Coaching methodologies
• People Management
• People Orientated
• Excellent presentation Skills
• Assertive Communication