Workforce Optimization Specialist

at  Providence Healthcare

Salary: The salary range for this position is CAD $38.12/Hr. - CAD $54.80/Hr. Summary:
Reporting to the Director, Human Resources and Patient Care Manager, Patient Access Services & Staff Scheduling, the Workforce Optimization Specialist is the primary point of contact for management staff on workforce transformation and rotation issues. Conducts feasibility studies and business cases to evaluate current workflow delivery systems, assesses alternate workflow patterns, and conducts analysis on staff workflow patterns, staff deployment, and staff-mix to support these processes. Deals with complex scheduling requests, facilitates resolution to scheduling/rotation problems including development and implementation of master rotations and schedules that meet both operational and collective agreement requirements. Collaborates with department heads to develop and implement strategies to close the gap between resource availability and resource needs. Develops procedures and processes to ensure timely and effectively delivery of services within own portfolio. Acts as a backup to the Supervisor, Staff Scheduling by providing supervision to staff, ensuring policies, procedures and guidelines are adhered to, troubleshooting staff issues and queries, and providing input into the management of staff training, performance evaluation, and development needs.
Qualifications / Skills and Education:

EDUCATION

Recognized degree in a related field plus five (5) years recent, related experience in an acute care environment including experience with automated staffing/scheduling systems or an equivalent combination of education, training and experience.

SKILLS AND ABILITIES

• Possesses a comprehensive understanding of the healthcare setting and healthcare professionals within the designated portfolio area.
• Demonstrated mastery in the principles of workforce optimization in large acute care organizations
• Communicates in a manner that is clear and understandable both verbally and in writing.
• Demonstrates a strong customer-service orientation and ability to understand and translate customer needs into action.
• Skillfully analyzes and explains complex and detailed information included collective agreement provisions, professional standards and varied organization policies and procedures.
• Applies excellent time management and multi-tasking skills to prioritize and complete assignments and schedule activities in a manner that optimizes effectiveness and contributes to team success.
• Fosters collaborative and effective working relationships with stakeholders that promote cooperative goals and contribute to an atmosphere of trust and mutual respect.
• Demonstrated computer literacy with desktop word processing, spreadsheet database and presentation software.Physical ability to perform the duties of the position.

Duties and Responsibilities:

• A competitive salary: $38.12-$54.80/hour
• State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

WHO WE ARE:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.
From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.
We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations

• A competitive salary: $38.12-$54.80/hour
• State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents