Workforce Planner

at  nib NZ

Let’s talk about nib Thrive
nib’s vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities. We plan to do this through innovative, human and digital solutions to make a difference to people who seek convenience, accessibility and inclusion.
nib Thrive is the National Disability Insurance Scheme (NDIS) business for the nib Group. In November 2022, nib acquired its first registered NDIS Plan Manager, since then we have continued to grow. We are now House of Brands who all operate as part of the nib Thrive family. nib Thrive currently supports more than 39,000 NDIS participants and is on track to reach its goal of supporting at least 50,000 participants by FY25. nib Thrive is currently one of the top three largest plan managers in Australia.
Let’s talk about diversity, equity and inclusion
We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles.
nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, please contact us at nibemployment@nib.com.au.
Let’s talk about this role
As the Workforce Planner, your focus is to ensure the operational teams have the right staff with the right skills to meet business demands. You’ll collaborate with stakeholders to create and implement plans that achieve financial and contractual goals, optimise staff rostering, and maintain efficiency. This role involves analysing data to suggest staffing solutions and keeping everything aligned with best practices.
Additionally, you’ll manage process documentation, support the Workforce Planning team, and ensure targets are balanced with operational needs. Staying updated on contracts, business goals, and continuity procedures is key to maintaining smooth service delivery.

Key Responsibilities:

• Support capacity planning and operational planning
• Recommend staffing solutions to balance customer experience and productivity
• Coordinate required shrinkage activities for optimal resource use
• Propose operational activities to achieve service targets

Let’s talk about you
You’re a skilled Workforce Planner who ensures operational teams have the right staff to meet business demands. You collaborate with stakeholders to create efficient staffing plans, balance targets, and optimise resources. You’re also skilled in data analysis and process documentation, always staying updated on business goals and best practices.

Essential

• Knowledge of workforce planning functions
• Effective time management capability

Desired

• Knowledge of Amazon Web Services
• Effective project management skills

At nib, we recognise that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We’re always on the lookout for curious individuals who will add to the culture at nib Group – so if this role resonates with you, please apply!
Let’s talk about working at nib
Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.

Other benefits to support you at work (and play) include:

• Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
• The opportunity to give back to the community with nibGive, including paid leave for volunteering for our nib foundation and community partners
• Support your better health – whatever that looks like for you - through our nib Well Program and corporate fitness discounts
• Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits
• Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

• Support capacity planning and operational planning
• Recommend staffing solutions to balance customer experience and productivity
• Coordinate required shrinkage activities for optimal resource use
• Propose operational activities to achieve service target