Workforce Planning Manager

at  Avis Budget Group

Here at Avis Budget Group we’re more than just rentals—although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We’re shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally recognized brands - Avis, Budget, Budget Truck and Zipcar - connect people to more. This means more convenience, more options and more time on the road for our customers. But we also connect our employees to more: opportunities, benefits, support, collaboration and most importantly—power to change the future. Sound your speed? Come join our family.
The Workforce Management Manager will be responsible for taking the lead in executing analysis that will improve forecast accuracy, schedule efficiency, and operational effectiveness as well as supporting the development of the Workforce Management Platform.
This individual will leverage the analysis to provide actionable and executable insights to Senior Leadership and assist in delivering actionable insight throughout the organization.

• Own system configuration for scheduling, forecasting, labor standards and operational practices
• Responsible for the accuracy volume forecasts, schedules, schedule models and schedule forecasts for Canadian operations. Accuracy will enable the ability to staff the correct number of associates at the correct time in order to meet customer demand and service level objectives
• Performs analysis using predictive modeling, testing of multiple inputs, using mathematical and statistical simulation analysis to forecast the potential impacts of service offering changes, customer workflow and process changes, operations drivers, and customer routing changes; including financial implications
• Analyzes, and supports the team in analyzing, performance utilizing continual forecast strategies, key operational metrics, and leading indicators to understand patterns and trends against tolerance levels;
• Develops and executes response plans working alongside team to proactively identify priorities and develop insights to maintain business results, improve customer satisfaction, maximize workforce efficiency, and improve operational and financial performance
• Leads creation and delivery of forecast, schedule efficiency and operational reports to stakeholders and validates for accuracy; continually monitors, completes ad-hoc queries, and analyzes and measures overall performance for the entire enterprise
• Drives innovative impact with a customer driven mindset that leads to operational excellence; continuously assess and redesign processes that are repeatable, sustainable, and scalable to ensure customer requirements are met; accountable for development, maintenance and continuous improvement of all workforce management processes; implements and embeds lean principles and tools
• Project management of ad hoc projects