Workforce Strategy & Business Intelligence Analyst IV

at  Bank of America

JOB DESCRIPTION:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

JOB DESCRIPTION:

This job is responsible for performing more complex analysis aimed at improving portfolio risk, profitability, performance forecasting, and operational performance for consumer products and related divisions, such as credit cards. Key responsibilities include applying knowledge of multiple business and technical-related topics and independently driving strategic improvements, large-scale projects, and initiatives. Job expectations include working with business counterparts within the Line of Business and partner organizations including Risk and Product teams.
This role is within the Workforce Strategy, Forecasting and Performance, Reporting & Diagnostics Re-Design group. The organization focuses on providing proactive strategic direction for Client Protection that enables insightful reporting/ analytics, effective workforce management, and Financial forecasting with business narrative. The Workforce Strategy & Business Intelligence candidate will lead efforts to design & execute end-to-end Fraud financial reporting and capabilities roadmap with focus on Total cost of Fraud insights, provide loss performance updates and commentary for loss packages, outline and communicate the drivers of the forecasts, and partner with key stakeholders to understand recent trends, initiatives, and issues that impact the forecasts.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in Finance, Accounting, Economics (or related discipline)
• 5+ years of fraud experience and/or 5+ years of analytical /financial experience (Payment card /Retail Bank Finance background preferred)
• Outstanding quantitative, critical thinking, and analytical skills
• Confidence with finance and accounting concepts
• Ability to work with and communicate effectively with others, demonstrate leadership, and possess strong interpersonal skills
• Ability communicate and interact with a high degree of professionalism with executive level personnel across the business
• Ability to present, lead, support, and influence senior management and business stakeholders
• Innovation mindset with the ability to challenge the status quo
• Leadership and management skills, including development of teams and individuals
• Ability to prioritize and handle multiple projects at the same time
• Ability to proactively identify, analyze, and improve upon existing processes for optimization and to meet deadlines

DESIRED QUALIFICATIONS:

• MBA or graduate level work in finance, accounting, and/or business management is preferred
• Advanced analytical and quantitative skills with demonstrated ability in using data and metrics to identify root causes
• Basic understanding of 1st and 3rd party fraud (claims to charge-off timing, chargeback recovery rights, etc.)
• Proven strong analytical and communication skills
• Experience leading teams
• Strong financial knowledge and understanding of fraud loss drivers
• Strong knowledge of programming language (i.e. SAS or SQL) and experience with e-Ledger and Enterprise GL tools (EPM)

SKILLS:

• Analytical Thinking
• Business Analytics
• Data and Trend Analysis
• Fraud Management
• Problem Solving
• Collaboration
• Innovative Thinking
• Monitoring, Surveillance, and Testing
• Presentation Skills
• Risk Management
• Data Visualization
• Interpret Relevant Laws, Rules, and Regulations
• Issue Management
• Oral Communications
• Written Communications

• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
• Design & execution of end-to-end Fraud financial reporting and capabilities roadmap with focus on Total cost of Fraud insights.
• Develop compelling vision and data driven business cases for transformation initiatives. Lead efforts to prioritize investments in digital ID verification capabilities for new applications.
• Coaches and mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on multiple business and technical-related topics
• Identifies business trends based on economic and portfolio conditions and communicates findings to senior management
• Supports execution of large scale projects, such as platform conversions or new project integrations by conducting advanced reporting and drawing analytics based insights
• Responsible for developing, evaluating, and recommending new methods to improve forecasting accuracy
• Ability to interpret financial results extracting trends to provide valuable insights to the business and Senior Management
• Assist in providing ongoing financial support to the product and loss finance teams
• Identify and lead initiatives to continuously improve, automate, and scale forecasting processes and methodologies
• Partner /Collaborate with finance and key stakeholders on the communication of forecast drivers, impacts, loss performance, and reconciliation
• Prepare, distribute, and consolidate weekly, monthly, quarterly fraud loss packages
• Identify and implement improvements with recurring monthly reporting and adhere to all deadlines