Working Capital Fund Service Manager

at  US Environmental Protection Agency

QUALIFICATIONS

NOTE: You must meet qualification requirements by the closing date of this announcement.
We are looking for at least one year of specialized experience related to this position as described below:

To qualify for the GS-09 level, you need to have at least one year of full-time experience equivalent to the GS-07 level defined as providing customer support for IT services, work with stakeholders and technical managers to support business development and new service offerings, and manage customer ordering, funding and billing.

• OR master’s or equivalent graduate degree; or 2 full years of progressively higher level graduate education leading to such a degree; or LL.B. or J.D., if related; degree in an academic discipline related to this position
• OR an equivalent combination of education and experience.

To qualify for the GS-11 level, you need to have at least one year of full-time experience equivalent to the GS-09 level defined as developing IT strategies, planning, organizing, and determining necessary policies, regulations, directives, and procedures for the establishment and maintenance of assigned programs.

• OR Ph.D. or equivalent doctoral degree; or 3 full years of progressively higher level graduate education leading to such a degree; or LL.M., in an academic discipline related to this position
• OR an equivalent combination of education and experience.

Your answers to the online assessment will be used to evaluate your competencies in the following areas:

• Knowledge of policy and planning formulation process, capital investment planning principles and methods, the organization’s enterprise IT goals and objectives
• Ability to conduct customer and market analysis/studies to support business solutions to management challenges
• Ability to gather and evaluate data to develop complete decision packages, staff studies, recommendations, and prepare executive briefings and/or similar materials for use by management in carrying out and reporting on WCF service accomplishments
• Knowledge and understanding of governing financial policies, precedent setting decisions, procedures, and regulations issued by higher headquarters
• Ability to conduct cost benefit studies to implement projects with the most efficient use of human capital and material resources at the lowest cost
• Ability to ensure activities are completed in accordance with the project scope and within the approved schedule and budget constraints
• Ability to identify and analyze a resolution of a range of problems to include formulation of budget estimates
• Ability to develop and administrate budget execution plans
• Ability to troubleshoot actual or potential problem areas and presenting conclusions and recommendations to management officials
• Ability to provide a wide range of timely and appropriate communications (briefings, presentations, talking points, emails, etc.) for the purpose of conveying IT service information and issues in an easily understandable manner

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

• If you have part-time work experience, read this: EPA Announcement Policies and Procedures.

APPLICANTS QUALIFYING BASED ON EDUCATION OR A COMBINATION OF EDUCATION AND EXPERIENCE

• College transcripts - unofficial or official transcripts or a list of courses that includes school(s) attended, school address, course title, grades earned, completion dates, department, and quarter or semester hours earned.NOTE: Official educational transcripts are not required at the time of application; however, if you are selected, you must provide official transcripts before you start work with EPA.IF EDUCATION WAS COMPLETED AT A FOREIGN INSTITUTION: You must submit an equivalency evaluation with your application as described here: EPA Announcement Policies and Procedures.

IF YOU ARE RELYING ON YOUR EDUCATION TO MEET QUALIFICATION REQUIREMENTS:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

You are strongly encouraged to read the entire announcement before you submit your application for this position.
To begin the application process, click the Apply button to the top right on this screen, follow the prompts to log-in/register, submit all required documents, and complete the assessment questionnaire. To be considered, you must submit a complete application package by 11:59 PM Eastern Time on the day the announcement closes.
All required supporting documents will be collected electronically via the USAJOBS document portfolio feature (see How to Upload Documents).
If you cannot apply online, you must contact the Human Resources Office listed below for assistance no later than two business days prior to the closing date of this announcement. You must provide complete application materials by the day the announcement closes.
For detailed instructions to assist you in ensuring your application package is received, go to EPA Announcement Policies and Procedures.

APPLICANTS QUALIFYING BASED ON EDUCATION OR A COMBINATION OF EDUCATION AND EXPERIENCE

• College transcripts - unofficial or official transcripts or a list of courses that includes school(s) attended, school address, course title, grades earned, completion dates, department, and quarter or semester hours earned.NOTE: Official educational transcripts are not required at the time of application; however, if you are selected, you must provide official transcripts before you start work with EPA.IF EDUCATION WAS COMPLETED AT A FOREIGN INSTITUTION: You must submit an equivalency evaluation with your application as described here: EPA Announcement Policies and Procedures.

IF YOU ARE RELYING ON YOUR EDUCATION TO MEET QUALIFICATION REQUIREMENTS:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
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DUTIES

At the entry level of this position, you will:

• Conduct Working Capital Fund (WCF) IT Service Management and IT Business Studies, monitor the assigned Agency IT services and the WCF Data Processing activities, and evaluate service performance to provide recommendations to Service Management Branch (SMB) and WCFD leadership to meet divisional objectives.
• Provide advice, guidance, and recommendations to management and other specialists on routine project management issues; Assist in identifying and communicating project risks and develop mitigation plans.
• Support IT Technical Teams, Contracting Officer Representatives (COR), and WCF Accountants to ensure compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all WCF IT services and customer support applications.
• Provide WCF customer support and services as in identifying conventional IT service delivery issues, conducting analyses, resolving service delivery problems, suggesting improvements, and making recommendations to management

When entering a Federal job at a grade level lower than the highest promotion potential level, you may be promoted to more complex duties and work more independently, as your career progresses. NOTE: Career ladder promotions are not automatic, and all eligibility and qualifications requirements must be met in order to progress to the next grade level.
You will spend less than 25% of your work time on contracts, grants/cooperative agreements, and/or interagency agreements.
One or more positions may be filled (in the organization advertised and/or in other organizations), if appropriate to the position.

Resume clearly stating your experience related to this position as described in the Duties section and Qualifications section

• -include specific dates (MM/DD/YY - MM/DD/YY) so we can determine that you have the required amount of experience (if applicable). In describing your experience, you need to be clear and specific (we may not make assumptions regarding your experience). PLEASE LIMIT YOUR RESUME TO A MAXIMUM OF 7 PAGES

Resume clearly stating your experience related to this position as described in the Duties section and Qualifications section

• -include specific dates (MM/DD/YY - MM/DD/YY) so we can determine that you have the required amount of experience (if applicable). In describing your experience, you need to be clear and specific (we may not make assumptions regarding your experience). PLEASE LIMIT YOUR RESUME TO A MAXIMUM OF 7 PAGES