Working Site Supervisor and Document Reviewer

at  Thermo Fisher Scientific

JOB DESCRIPTION

When you’re part of this team at Thermo Fisher Scientific Inc., you’ll have the unique opportunity to work as a Working Site Supervisor and Document Reviewer. In this role, you’ll join a world-class company that is dedicated to enabling our customers to make the world healthier, cleaner, and safer. Your work will have a real-world impact, contributing to finding cures for cancer, protecting the environment, and ensuring the safety of our food.
As the Working Site Supervisor and Document Reviewer, you will have a range of responsibilities and requirements. Here’s what you can expect:

REQUIREMENTS:

• BS/BA degree in Science, Inventory Management, Material Planning, Operations, or related field OR 3 years of job-related experience
• Experience in a laboratory setting or services preferred
• Proven customer service skills and ability to promote a team environment
• Proficiency in computer/software skills (i.e., Outlook, Excel, Word, PowerPoint)
• Excellent verbal, written, and presentation skills
  In addition, Thermo Fisher Scientific is an equal opportunity employer and provides reasonable accommodations for individuals with disabilities. If you require an accommodation during the application process, please contact us at 1-855-471-2255. We value diversity and inclusion, and we welcome applicants from all backgrounds and experiences.
  Join us today and start your story at Thermo Fisher Scientific. Apply now at http://jobs.thermofisher.com

Supervisory Duties

• Lead cross-functional teams of on-site service specialists, ensuring full delivery of contractual scope of work
• Act as a liaison between the customer and Thermo Fisher Scientific, identifying process issues and recommending solutions
• Write and administer standard operating procedures to support the region and customer’s goals and objectives
• Develop key performance indicators, monitor trends, and provide reports on business metrics.
• Conduct site audits, ensure completion of required PMs, calibrations, and instrument moves
• Set up and present at customer business review meetings, actively seeking expansion of services
• Support continual process improvement and mentor site-based personnel
• Evaluate employee training needs and arrange for necessary training and development
• Analyze and reconcile different customer and company reports to meet the needs of all parties involved
• Promote personal growth and development by staying up-to-date with new policies and enhancements
• Listen to customer concerns, diffuse dissatisfaction, and identify course of action
• Effectively lead a diverse cross-functional team
• Evaluate instruments serviced in house in comparison to other sites and facilitate training to expand the scope if necessary

Site Based Duties

• Work order Dispatch & Queue management
• Parts ordering and inventory
• PM scheduling for onsite work
• Compliance and documentation review
• Monitor WO progress/completion
• Generate monthly PM work orders