Working Student Consumer Interaction Management (all genders) I Beiersdorf

at  Beiersdorf AG

At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.
Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values – CARE, COURAGE, SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.

YOUR TASKS

Join the global team of Consumer Interaction Managers within the global Quality Management Department at Beiersdorf, a global leader in the skincare and consumer goods industry. Our team, based in Hamburg with colleagues on all five continents is at the forefront of developing the loyalty of our consumers and protect our brand reputation worldwide. We are partnering with our local Consumer Interaction teams while collaborating closely with units such as Marketing, Procurement, IT, Data Protection and Legal to build strong consumer relationships and foster brand loyalty by providing a best-in-class consumer contact experience.

TYPICAL TASKS WITHIN THE SCOPE OF YOUR WORKING STUDENT ACTIVITY ARE FOR EXAMPLE:

• Participation in projects on operational & strategic level (e.g. global CRM system implementation & trainings and monthly reporting analysis)
• Support in consumer feedback relevant topics (e.g. HQ support for local affiliates)
• Cross-functional and international cooperation within Marketing, Corporate Communications, R&D and related functions
• Working with consumer interaction relevant IT systems such as Salesforce and Microsoft Power BI
• Preparation of consumer statements as well as analyses and overviews in MS Excel
• Creation of presentations in MS PowerPoint (e.g. training material for internal teams as well as external care line agents)
• Occasional management and coordination of team meetings & travels