Working Student Customer Success (f/m/d)*

at  Parloa

YOUR MISSION:

As a Working Student Customer Success (f/m/d) at Parloa, you will support our Customer Success colleagues in their daily tasks - preparation and follow-up of customer meetings, development and testing of voice and chatbots, documentation, etc. You will have the opportunity to take responsibility and help us turn our customers into true Parloa champions.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Provide technical support to colleagues and customers in the creation of bots in Parloa.
• Respond to customer inquiries and requests for consulting and support.
• Collaborate with product, solution engineering, and development teams to gather customer feedback.
• Conduct testing and training sessions for customers’ voice bots.Document processes and Parloa-specific knowledge for future reference.