Working Student (f/m/d) - Customer Transformation Group

at  SAP

BRING OUT YOUR BEST

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

WHAT YOU BRING

• Student (f/m/d) at a university or a university of applied sciences
• Preferred fields of study: Economics, business management, marketing/communications, data science, computer science, mathematics or similar.
• Language skills: fluent in German and English
  We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

HARD SKILLS:

• Excellent knowledge and application of Microsoft Office Word, PowerPoint, and Excel
• Strong project management skills
• Strong business understanding and aptitude, knowledge of transformational topics preferred
• Experience/knowledge in the area where you want to support as plus

SOFT SKILLS:

• Structured and goal-oriented approach
• Creative and innovative mindset with the willingness to keep learning every day and try something new
• Flexibility and able to handle multitasking
• Strong ability to prioritize and work independently, by taking the initiative

WHAT YOU’LL DO

Your tasks will be to drive customer engagements, mainly in Germany. This involves a close collaboration with the Co-Leads of the CTG as well as to support customer events and keeping track of customer-related KPIs.
Leadership: Support our team leader by streamlining, structuring, and simplifying daily operations across all areas, and assisting with project management tasks, including planning and executing operational activities. Work closely with the CTG Co-leads, playing an integral role in ensuring the success of all team-driven projects.
Engagements: Drive customer engagements by ensuring a deep understanding of customer expectations and delivering an exceptional experience. Foster long-term strategic exchanges and partnerships, thereby helping customers succeed in their transformation journey while reinforcing SAP’s position through robust relationship-building and strategic partnerships. Additionally, collaborate with the SAP partner ecosystem, expand our services and scale the impact of the CTG.
Communication & Events: Join our communications specialists, organize our internal and external representation and support in managing the content creation process.
Reporting: Measuring, monitoring, and interpreting key KPIs related to customer engagements, content assets, and satisfaction, conducting ad hoc analyses, generating reports for marketing support, and enhancing automation and data quality of tracking systems via dashboard implementation.

PURPOSE & OBJECTIVES

Located within the Office of the CEO board area, the Customer Transformation Group (CTG) is devoted to the mission of helping customers succeed on their transformation by sharing SAP´s own transformation journey. Therefore, CTG leads the Transformation Business Network and serves as a knowledge hub, facilitates Peer2Peer Exchanges in various formats and drives enablement.
The customer engagements are dedicated to ensuring a true understanding of their expectations and to provide the most excellent customer experience. Based on that, long-lasting strategic business exchanges and peer-to-peer partnerships are created. Next to Customer Engagements, the team also drives Internal Enablement and Knowledge Sharing as well as Content Creation.

To ensure our success we are structured in the following focus areas:

• Leadership
• Engagements
• Enablement

and the cross-topics:

• Content Management
• Experience (incl. Creative Design, Communication & Events, Measurement & Reporting)