Working Student (f/m/d) - Developer for Service Automation and Tools

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Implement our team specific customizations for the “Service Now” support ticket management system.

• ServiceNow Implementation:
• Support the implementation of ServiceNow modules specific to Incident management and Service Requests.
• Assess business requirements, design solutions, and drive projects from conception through completion.
• Configuration and Customization:
• Configure and customize ServiceNow workflows, business rules, UI pages, UI policies and client scripts.
• Develop custom applications and integrations using JavaScript, HTML and CSS.
• Collaboration and Stakeholder Management:
• Work closely with stakeholders to capture business requirements and translate them into actionable ServiceNow solutions.
• Integrate ServiceNow with other systems and applications.
• Continuous Improvement:
• Monitor and analyze ServiceNow performance metrics to identify areas for improvement.
• Stay up-to-date with ServiceNow releases and recommend upgrades and enhancements.