Working Student (f/m/d) - Process Harmonization, Improvement & Adoption (En

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

We are looking for a Working Student (f/m/d) who enjoys assisting with varied engagement(s), project(s) and/or program(s) and interacting with other colleagues and different stakeholder SAP-wide. The main area of responsibility will be the support of our internal team with further improving of the standard processes and tools for the IT Service Management (ITSM) and IT Operations Management (ITOM).

The related tasks include, but may not be limited to:

• Creation and maintenance of work instructions documentation and enablement material for end-users,
• Backlog consolidation and project task handling,
• Support project team with qualified advice related process and/ or tool (ServiceNow) usage and compliance,
• Continuously striving for process and tool optimization & process adoption.

This position will provide you:

• Hand-on experience on global project design & implementation,
• In-depth knowledge on ITSM & ITOM processes,
• Comprehensive knowledge on ServiceNow.