Working Student IT Support (m/f/d)

at  Dive CAE

DIVE CAE

We empower engineers with particle-based simulation software that takes care of everything. No installation, no hardware - just engineering.
Engineers should focus on delivering great products. Our mission is to get rid of all distractions and limitations within the development process. We are committed to providing the leading cloud and browser-based engineering environment that enables product design teams to set up, compute, analyze, and share design studies hassle-free.
Our Smoothed Particle Hydrodynamics software solution accurately predicts free surface flows, multiphase flows, and moving machinery. All you need is a browser.
Working Student IT Support (m/f/d)
English

REQUIREMENTS:

Must-have:

• Enrolled at a university for at least one more year
• Available 16-20 hours per week to support us
• Good communication and interpersonal skills, capable of effectively engaging with stakeholders at all levels
• Fluent in English, both written and spoken. German skills are a plus

Nice-to-have:

• Background and experience in an IT support role
• Previous experience in automating IT processes and basic programming skills
• Technical proficiency in troubleshooting Windows, Mac, and Linux operating systems, as well as various hardware and software and cloud applications
• Familiarity with Microsoft Applications, Azure, Intune and Entra ID or similar technologies is an advantage

• You provide technical support to end-users and troubleshooting hardware and software related issues.
• You manage and resolve IT support tickets to ensure smooth operations for our team.
• You handle day-to-day IT operations, including the ordering and receiving of IT-related equipment.
• You support IT related onboarding and off-boarding processes.
• You help develop and maintain documentation for IT processes and procedures.
• You manage and patch IT devices